Administrator - Church Road surgery - Birmingham
(2023-08)
In my current role as an administrator, I manage incoming emails on a daily basis, ensuring patients, pharmacies and any other organisations we usually liase with are receiving prompt responses.
- We have rotas for our clinical pharmacists, which I am responsible for booking or making any changes to if a clinician is on leave.
- I log into our online systems where I can view all of our patient prescription requests and I order these by locating the patients record and requesting the medicines they need, on system one.
- We have a prescription line, which elderly patients, care homes and pharmacies use to call in and query or order any medicine, I also receive these calls, there are busy hours during the day where calls can be constant, however I am able to work efficiently under pressure.
- We also have a prescription box, which patients put their paper prescription requests into, and I empty this daily and sort through the requests and queries to order them.
Receptionist - Croft Medical Centre - Birmingham
(2021-07 - 2023-07)
I am currently working at Croft using system one as a medical receptionist. My duties involve, speaking with patients in surgery and over the phone, collecting urine samples, booking appointments, and chaperoning.
- At Croft I have developed a strong bond with my fellow colleagues, one quality of mine is that I am able to work well independently, as well as part of a team.
- I am able to deal with irate customers in a calm manner and with patience, I can also work under pressure and at a fast pace, when we are busy.
GP Receptionist - Cotterills Lane Surgery - Birmingham
(2020-06 - 2021-06)
At Cotterills Lane surgery I was the first point of contact for patients.
- I was speaking to customers both face to face and over the phone
- I was booking appointments using Emis web
- I am also able to book Covid Vaccines
- I was requesting blood forms and taking urine/ blood samples, from patients (using the correct PPE)
- I was responsible for checking that all injections in the nurse's fridge were in date, and if we ever were running low, it was my duty to order some more.
- I Chaperoned for patients seeing the Dr
- I also filed medical records and faxed documents
- I was responsible for locking up and setting the alarm each day, before I left the building.
Arena Crew - INFLATANATION
(2018-08 - 2021-05)
- Supervising customers and ensuring the arena is kept clean and obstruction free to prevent accidents.
- Administrative duties on reception including taking customer payments and issuing entry wristbands.
- Preparation of hot drinks and working on the till in the Café to take payments for drinks and beverage sales.
- Act as a party host for large bookings for occasions such as birthdays and manage the schedule.
- Keeping a positive attitude throughout the day and dealing with customer queries including customer complaints with professionalism.
- Carrying out general health and safety checks to ensure compliance to company policies.
Placement Student - PRIESTLEY ROSE NURSING HOME
(2018-11 - 2020-02)
- Spending time with the elderly residents providing them support and companionship.
- Building relationships and ensuring the time spent at the nursing home is as enjoyable as possible for the residents.
- Carrying out activities with residents such as watching a movie, reading them their favourite book, baking and playing bingo.
