Aaliyah Ghafoor

Enthusiastic and customer-focused retail professional with experience in both sales and retail environments. Skilled at delivering excellent customer service, building positive relationships with customers, and working effectively in fast-paced settings. Confident using IT systems, handling transactions, and achieving sales targets. Reliable, hardworking, and eager to contribute to a successful retail team while continuing to develop professionally.

Sales Advisor - O2

• Delivered outstanding customer service while consistently meeting and exceeding sales targets.
• Built strong relationships with customers, encouraging repeat business and customer loyalty.
• Identified customer needs and recommended suitable products and services.
• Processed mobile contracts, upgrades, and customer applications accurately and responsibly.
• Managed customer accounts and resolved queries efficiently using sales and customer management systems.
• Developed strong product knowledge and communicated features and benefits effectively.
• Demonstrated excellent communication, sales, and negotiation skills in a target-driven environment.

Retail Assistant - TK Maxx

• Provided friendly and professional customer service on the shop floor.
• Assisted customers with enquiries and purchases.
• Operated tills and processed transactions accurately.
• Maintained high standards of store presentation and cleanliness.
• Replenished stock and ensured merchandise was displayed effectively.
• Worked as part of a team to support daily store operations and achieve business objectives.

English - All Saints Academy

Maths - All Saints Academy

Science - All Saints Academy

Business - All Saints Academy

Level 2 - Business - Prior Pursglove College