Aamna Parween

Organised and detail-focused administrator with a Level 3 qualification in Administration and strong experience in office support, data entry, and customer service environments. Skilled in processing invoices, managing inboxes, maintaining records, and responding to internal and external enquiries. Known for accuracy, strong organisational skills, and the ability to manage multiple tasks while meeting deadlines.

Seeking a Business Administration or Data Entry role where I can use my administrative experience, attention to detail, and IT skills to support efficient office operations.

Administrator - Phosters

(2024-04 - 2025-06)

• Processed supplier invoices using the Tabs system, ensuring financial records were accurate and up to date.
• Raised and followed up invoice queries with internal departments and external suppliers via email to resolve discrepancies quickly.
• Monitored and chased outstanding invoices to ensure they were processed within required timescales.
• Managed and organised the purchase ledger inbox, prioritising enquiries and ensuring messages were responded to efficiently.
• Processed engineers' timesheets for payroll, checking entries for accuracy before submission.
• Investigated discrepancies between timesheets and internal systems, raising queries where required to maintain accurate records.
• Maintained organised digital records to support efficient financial administration processes.

In-Store Team Member - Papa John's

(2022-01 - 2023-09)

• Took customer orders via phone and in person, accurately recording information within the ordering system.
• Processed payments using a computerised till system while maintaining accuracy and efficiency.
• Prepared and packed customer orders in line with food safety and quality standards.
• Ensured correct orders were delivered to customers by checking details carefully before dispatch.
• Responded to customer queries and resolved issues professionally to maintain customer satisfaction.
• Supported different roles within the team, including assisting with deliveries when required.

Receptionist / Administrator - DAWN

(2008-07 - 2013-04)

• Managed reception duties including answering incoming calls, transferring calls, and taking accurate messages.
• Maintained visitor records by signing clients in and out and ensuring a professional welcome for all visitors.
• Logged incoming and outgoing post and distributed correspondence to the correct departments.
• Recorded income and expenditure using Excel spreadsheets to support financial monitoring.
• Wrote letters and emails to external organisations as required.
• Managed petty cash and assisted with financial administration tasks including writing cheques.
• Took minutes during staff and committee meetings to ensure accurate records were maintained.
• Prepared and presented financial reports for the organisation's Annual General Meeting.
• Submitted quarterly financial reports to Dudley Metropolitan Borough Council.

NVQ Level 3 - Administration - Dudley College (2009-01 - 2009-01)