Aanuoluwapo Eze

Skilled in handling high call volumes, resolving issues promptly, and logging accurate records. Proficient in CRM systems and GDPR compliant. Delivering excellent service and thriving in fast-paced environments with strong attention to detail, good communication skills and task prioritisation.

Customer Relationship Expert at Teleperformance UK (2024-01 – Present)

• Efficiently handling live chat, inbound and outbound calls
• Use of Avaya, ICE Advisor, CX-One, CRM's
• Entering customer data and interaction logs, resolving disputes and raising claims
• Active listening, remaining courteous and calm, always
• Managed workloads and consistently met performance benchmarks in speed, accuracy and productivity

Virtual Assistant at Immaculate Group (2023-01)

• Managed email correspondence and coordinated daily tasks to optimise workflow for clients.
• Calendar and travel management, financial tracking, invoicing and budgeting.
• Engaged in social media management and digital graphic design, fostering brand consistency and online presence.

Customer Service Representative at De Signature Estate Consultant (2019-01 – 2021-12)

• Coordinate daily office operations and manage administrative staffs
• Response to live chat, phone calls, troubleshooting problems, and documentation
• Facilitate regular meetings with department heads to evaluate progress and implement strategies

Bachelor of Science in Microbiology – Olabisi Onabanjo University (2006-01 – 2012-12)