Aaron Araein

Results-driven IT Field Engineer with extensive experience in end-to-end hardware and software deployment, Windows OS migration, and enterprise-level system commissioning. Proven ability to deliver complex infrastructure rollouts within strict SLA requirements across high-pressure, customer-facing environments. Skilled in system configuration, diagnostic troubleshooting, firmware/software loading, and post-deployment validation.

Adept at delivering technical training and handover to end users and stakeholders. Strong background in ATM platform migration, POS system deployment, and IT field support across financial, retail, and hospitality sectors.

Deployment Engineer - GREENSAFE IT / IMG MEDIA

(2026-05 - 2026-08)

• Managed and enrolled Apple devices using Jamf, configuring profiles, policies, and compliance settings as part of a mixed-platform device estate.
• Delivered end-to-end device migration across two client sites, managing the full lifecycle from asset intake through to deployment and end-user handover for a large-scale Windows and Apple device refresh.
• Logged, tracked, and processed devices via ServiceNow, assessing specifications against project criteria to identify suitable hardware for redeployment, upgrade, or retirement.
• Built and deployed standardised OS images across Windows 11 and macOS platforms using MDT and Windows Autopilot, ensuring devices were fully configured ahead of user handover.
• Coordinated structured device handovers using the Migration Kings platform, ensuring accurate tracking, minimal downtime, and a seamless transition for end users.
• Delivered hands-on floor-walking support during the final go-live phase, providing real-time troubleshooting and user assistance to ensure a smooth migration experience.

IT Support Engineer – ATM Migration & Commissioning - PYRAMID RESEARCH / CENNOX

(2025-05 - 2026-05)

• Led end-to-end commissioning and migration of Post Office ATM infrastructure, including full software deployment, OS configuration, and system validation.
• Performed diagnostic troubleshooting and fault resolution on deployed ATM units, delivering post-migration training and system handover to branch staff within SLA.

IT Support Engineer – ATM & Infrastructure Deployment - CCS LOGISTICS (EUROPE) LTD

(2016-09 - 2025-05)

• Delivered large-scale migration and Windows OS upgrade projects for major high street banks including Santander, Lloyds Banking Group, and Nationwide — completed in full within agreed SLA.
• Executed end-to-end deployment of ATM and PC core systems: site survey, hardware installation, Windows 10 imaging and software loading, system commissioning, and post-migration testing.
• Performed on-site troubleshooting and breakfix support across deployed ATM estates, diagnosing software and hardware faults and implementing resolutions to minimise downtime.
• Provided first-line and escalated technical support for RBS and Tesco Bank ATM networks on an on-call 7-day basis, consistently meeting 4-hour SLA targets.
• Carried out planned Windows software upgrades and configuration changes on self-service terminal platforms for Sainsbury's, Tesco, M&S, Morrisons, and Boots, ensuring system integrity post-deployment.

IT Support Engineer – Hospitality Sector Deployments - PRISM LOGISTICAL SERVICES

(2015-06 - 2016-09)

• Delivered IT infrastructure upgrades and system migrations for hospitality sector clients, completing all assignments within defined SLA windows.
• Performed software deployment, on-site troubleshooting, and hands-on user training on upgraded POS systems, ensuring smooth transition to new platforms.

IT & Broadband Provisioning – Helpdesk & Technical Support - BSKYB

(2012-01 - 2015-06)

• Provided first and second-line technical support for broadband provisioning, including Fibre, FTTP, and new line installations, resolving connectivity and configuration issues.
• Diagnosed and troubleshot network and provisioning faults, maintaining accurate incident logs and contributing to SLA compliance.

LLB Hons. - Law - UNIVERSITY OF WEST LONDON (2012 - 2016)