Delivering Exceptional Customer Experiences
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I am driven, hardworking, polite, and actively searching for ways to improve myself. I am well adept at both following instructions as well as finding creative ways of solving problems. I thrive under pressure and do my best work to deadline.
Maintenance Assistant at Kexgill (2025-06 – 2025-09)
My time working for Kexgill was largely spent clearing out student accommodations, painting and fixing any issues that arose. I worked closely with a large group of people that needed to complete all aspects to a sharp deadline. This allowed me to further refine my skillset with a group setting.
Waiter at The Countryman (2024-09 – 2025-01)
This position has aided me in refining my customer facing persona. I have enjoyed my time here and the people that I have met whilst here. Focusing on sharpening my tool set within a fast paced, customer facing role.
Retail Assistant at Ice Locker (2022-03 – 2023-06)
During my time at Ice Locker, they gave me the opportunities and devices to improve myself as a leader, member of staff as well as a person in general. I started in march of 2022 with a very limited understanding of the industry however I have left with a working knowledge of how everything needs to be to optimise efficiency. Thanks to my time spent at Ice Locker, I am trained to use many pieces of equipment that are vital to the industry's flourishment such as every type of skate sharpener easily accessed in the UK; this allows me to ensure quality no matter what equipment I have to hand.
With this training I was also trained how to properly mount ice skate blades both hockey and figure blades. This is imperative as if the most vital piece of equipment is improperly attached there would be unnecessary injuries.
Warehouse Operative at Buy It Direct (2021-01 – 2021-10)
While at Buy it Direct, I learned how to use their picking scanners and software and how to plan a route to pick all required items within a good time. I was a picker and unloader when new deliveries came in. After a few weeks I was able to learn the skills of my team along with the best ways to use all my teams' skills to ensure that the unload was done in the fastest times possible.
NVQ Level 1 in Bricklaying
NVQ Level 2 in Railway Engineering
NVQ Level 3 in Cyber Security
NVQ Level 2 in Field Diagnostics