Aaron Mccallum

Experienced Property Repairs and Service Coordinator with over 10 years of experience across housing, facilities management, customer service and contract administration. Skilled in repairs scheduling, contractor coordination, work order management, customer support, SLA compliance and stakeholder communication. Recognised for remaining calm under pressure, delivering excellent customer service and building strong relationships with customers, tenants, contractors and colleagues.

Property Repairs Coordinator - Northern Group Management Ltd - Manchester

(2026-02)

• Coordinate day-to-day property repair requests and maintenance works.
• Liaise with tenants, contractors and internal teams to ensure timely completion of repairs.
• Manage urgent repairs including leaks, heating failures and electrical faults.
• Maintain accurate records using Veco systems and monitor contractor performance.
• Support cost control through effective scheduling and supplier coordination.

Service Coordinator - Nordomatic - Manchester

(2025-08 - 2025-12)

• Managed service and maintenance contracts from initiation to completion.
• Scheduled engineers and coordinated service call-outs.
• Processed purchase orders, quotations and service documentation.
• Maintained service records and customer databases.

Help Desk Contract Coordinator / Planner - Equans - MediaCity Manchester

(2022-08 - 2025-08)

• Managed customer enquiries and facilities-related issues.
• Logged, assigned and tracked work orders through to completion.
• Provided updates to customers and ensured SLA compliance.
• Supported purchasing and administrative processes.

Customer Support Advisor - Northwards Housing

(2018-10 - 2022-08)

• Supported customers with appointments, housing enquiries and rehousing applications.
• Handled inbound and outbound customer contact.
• Provided support to vulnerable customers and residents.
• Contributed to the Hub project and internal information services.

Credit Control / Customer Support - PAL Hire

(2016-02 - 2017-04)

• Managed customer enquiries, invoicing, credit control and complaint handling.
• Processed payments and maintained accurate customer records.

Customer Service & Retail - Various

(2007 - 2015)

Previous roles held with Footasylum, JD Sports, Bank Fashion, Footlocker, Aldo, The Ship Inn and R.E. Cleaning.

National Diploma - Graphic Design

BTEC - Art, Design & Media