Senior Customer Relationship Manager at Educ8 Ltd (2024-05 – Present)
Promoted to Senior Customer Relationship Manager following continued success within the organisation, taking responsibility for strategic employer partnerships, business improvement initiatives and supporting operational excellence.
- Manage a portfolio of 100–150 employer accounts, acting as the primary relationship manager and trusted advisor.
- Generate an average of 26 learner enrolments every month, balancing employer engagement, learner support, compliance and business development activities.
- Generated £1.573 million in apprenticeship contract revenue during the 2025–2026 contract year (to July 2026).
- Consistently achieve employer satisfaction scores of 90–95% rated as "Excellent."
- Build long-term relationships with employers, supporting workforce development and identifying future apprenticeship opportunities.
- Maintain accurate CRM records, ensuring compliance and excellent customer service throughout the learner journey.
- Work closely with Sales, Operations and Quality teams to ensure a seamless onboarding experience.
- Led the redesign and standardisation of learner skills assessment documentation across every apprenticeship programme.
- Created a centralised document management system replacing multiple inconsistent documents across the business.
- Worked collaboratively with Operational and Quality teams to ensure compliance and consistency.
- Designed an annual review process and implementation procedure for new qualifications entering the business.
- Successfully proposed and secured company-wide adoption of two operational systems that had previously only been used by selected team members, improving consistency, collaboration and operational efficiency.
Customer Account Manager at Educ8 Ltd (2021-01 – 2024-05)
- Managed employer accounts across multiple industry sectors.
- Supported employers through apprenticeship recruitment and onboarding.
- Conducted learner suitability assessments against apprenticeship standards.
- Delivered learner inductions covering apprenticeship delivery, funding and online learning platforms.
- Worked closely with employers to identify workforce development opportunities.
- Ensured all compliance documentation was completed accurately and efficiently.
- Developed strong relationships with employers, learners and internal delivery teams.
- Build long-term relationships with employers, supporting workforce development and identifying future apprenticeship opportunities.
- Maintain accurate CRM records, ensuring compliance and excellent customer service throughout the learner journey.
- Work closely with Sales, Operations and Quality teams to ensure a seamless onboarding experience.
- Led the redesign and standardisation of learner skills assessment documentation across every apprenticeship programme.
- Created a centralised document management system replacing multiple inconsistent documents across the business.
- Worked collaboratively with Operational and Quality teams to ensure compliance and consistency.
- Designed an annual review process and implementation procedure for new qualifications entering the business.
- Successfully proposed and secured company-wide adoption of two operational systems that had previously only been used by selected team members, improving consistency, collaboration and operational efficiency.
Recruiter at Educ8 Ltd (2020-08 – 2021-01)
- Recruited apprentices across a wide range of apprenticeship programmes.
- Assessed candidate suitability against qualification requirements.
- Guided learners throughout the application and enrolment process.
- Supported employers with recruitment campaigns and candidate selection.
- Maintained accurate learner records and compliance documentation.
Head of Training & Staff Performance at SuperStars Ltd (2018-10 – 2020-08)
- Led the Staff Performance Team supporting over 100 remote employees.
- Designed and delivered Level 3 and Level 4 work-based qualifications.
- Developed and implemented company induction programmes.
- Led coaching, mentoring and performance improvement initiatives.
- Supported senior leadership in driving engagement and organisational performance.
- Developed systems and processes to improve consistency across teams.
Staff Development Manager at SuperStars Ltd (2016-08 – 2018-09)
- Line managed between 40–50 employees across South Wales and the South West of England.
- Delivered observations, quality assurance reviews and CPD programmes.
- Produced personal development plans and supported employee progression.
- Built strong relationships with schools, education leaders and stakeholders.
- Supported recruitment, onboarding and staff retention initiatives.
Senior Subject Specialist / PE Coordinator at SuperStars Ltd (2013-07 – 2016-08)
- Delivered PE lessons across primary schools in accordance with the National Curriculum.
- Covered a variety of curriculum subjects as a supply teacher.
- Planned and coordinated PE provision across multiple schools.
- Managed holiday sports programmes and coaching teams.
- Built excellent relationships with schools, parents and teaching staff.
- Awarded Specialist of the Year on two separate occasions in recognition of outstanding performance.
Community Sports Coach at Cambrian Village Trust (2012-11 – 2013-06)
- Delivered PE lessons, extracurricular clubs and community sports programmes.
- Organised sporting events and tournaments.
- Worked within the FAW/UEFA accredited academy structure.
- Delivered coaching sessions across a range of age groups.
Academy Soccer Coach at Challenger Sports (2012-03 – 2012-11)
- Planned and delivered football coaching sessions for players aged 6–14.
- Mentored coaches through CPD sessions and ongoing feedback.
- Supported player development within an academy environment.
PE Specialist at SuperStars Ltd (2010-02 – 2012-03)
- Delivered engaging PE lessons across primary schools.
- Adapted teaching to meet individual pupil needs.
- Assessed pupil progress and provided feedback to school staff.
- Delivered lunchtime, after-school and holiday sports programmes.
Head Football Coach at Dream Team Soccer Schools (2008-11 – 2010-02)
- Planned and delivered football coaching sessions.
- Led after-school and weekend coaching programmes.
- Encouraged participation, enjoyment and player development.
General Assistant at Tesco (2004-11 – 2008-11)
- Delivered excellent customer service across multiple departments.
- Managed stock replenishment and warehouse organisation.
- Operated checkouts and maintained merchandising standards.
- Worked flexibly to support overall store performance.
