Aaron Powell

An accomplished Senior Customer Relationship Manager with over 15 years' experience across account management, employer engagement, education, apprenticeships, learning and development, and operational leadership. Experienced in managing large employer portfolios, generating significant contract revenue, leading business improvement projects and delivering exceptional customer experiences. A commercially aware and relationship-focused professional with a proven ability to build trusted partnerships, influence stakeholders at all levels and manage complex customer journeys from initial engagement through to successful programme delivery.

Recognised for driving operational improvements, maintaining outstanding customer satisfaction and consistently delivering against ambitious organisational targets.

Senior Customer Relationship Manager at Educ8 Ltd (2024-05 – Present)

Promoted to Senior Customer Relationship Manager following continued success within the organisation, taking responsibility for strategic employer partnerships, business improvement initiatives and supporting operational excellence.

• Manage a portfolio of 100–150 employer accounts, acting as the primary relationship manager and trusted advisor.
• Generate an average of 26 learner enrolments every month, balancing employer engagement, learner support, compliance and business development activities.
• Generated £1.573 million in apprenticeship contract revenue during the 2025–2026 contract year (to July 2026).
• Consistently achieve employer satisfaction scores of 90–95% rated as "Excellent."
• Build long-term relationships with employers, supporting workforce development and identifying future apprenticeship opportunities.
• Maintain accurate CRM records, ensuring compliance and excellent customer service throughout the learner journey.
• Work closely with Sales, Operations and Quality teams to ensure a seamless onboarding experience.
• Led the redesign and standardisation of learner skills assessment documentation across every apprenticeship programme.
• Created a centralised document management system replacing multiple inconsistent documents across the business.
• Worked collaboratively with Operational and Quality teams to ensure compliance and consistency.
• Designed an annual review process and implementation procedure for new qualifications entering the business.
• Successfully proposed and secured company-wide adoption of two operational systems that had previously only been used by selected team members, improving consistency, collaboration and operational efficiency.

Customer Account Manager at Educ8 Ltd (2021-01 – 2024-05)

• Managed employer accounts across multiple industry sectors.
• Supported employers through apprenticeship recruitment and onboarding.
• Conducted learner suitability assessments against apprenticeship standards.
• Delivered learner inductions covering apprenticeship delivery, funding and online learning platforms.
• Worked closely with employers to identify workforce development opportunities.
• Ensured all compliance documentation was completed accurately and efficiently.
• Developed strong relationships with employers, learners and internal delivery teams.
• Build long-term relationships with employers, supporting workforce development and identifying future apprenticeship opportunities.
• Maintain accurate CRM records, ensuring compliance and excellent customer service throughout the learner journey.
• Work closely with Sales, Operations and Quality teams to ensure a seamless onboarding experience.
• Led the redesign and standardisation of learner skills assessment documentation across every apprenticeship programme.
• Created a centralised document management system replacing multiple inconsistent documents across the business.
• Worked collaboratively with Operational and Quality teams to ensure compliance and consistency.
• Designed an annual review process and implementation procedure for new qualifications entering the business.
• Successfully proposed and secured company-wide adoption of two operational systems that had previously only been used by selected team members, improving consistency, collaboration and operational efficiency.

Recruiter at Educ8 Ltd (2020-08 – 2021-01)

• Recruited apprentices across a wide range of apprenticeship programmes.
• Assessed candidate suitability against qualification requirements.
• Guided learners throughout the application and enrolment process.
• Supported employers with recruitment campaigns and candidate selection.
• Maintained accurate learner records and compliance documentation.

Head of Training & Staff Performance at SuperStars Ltd (2018-10 – 2020-08)

• Led the Staff Performance Team supporting over 100 remote employees.
• Designed and delivered Level 3 and Level 4 work-based qualifications.
• Developed and implemented company induction programmes.
• Led coaching, mentoring and performance improvement initiatives.
• Supported senior leadership in driving engagement and organisational performance.
• Developed systems and processes to improve consistency across teams.

Staff Development Manager at SuperStars Ltd (2016-08 – 2018-09)

• Line managed between 40–50 employees across South Wales and the South West of England.
• Delivered observations, quality assurance reviews and CPD programmes.
• Produced personal development plans and supported employee progression.
• Built strong relationships with schools, education leaders and stakeholders.
• Supported recruitment, onboarding and staff retention initiatives.

Senior Subject Specialist / PE Coordinator at SuperStars Ltd (2013-07 – 2016-08)

• Delivered PE lessons across primary schools in accordance with the National Curriculum.
• Covered a variety of curriculum subjects as a supply teacher.
• Planned and coordinated PE provision across multiple schools.
• Managed holiday sports programmes and coaching teams.
• Built excellent relationships with schools, parents and teaching staff.
• Awarded Specialist of the Year on two separate occasions in recognition of outstanding performance.

Community Sports Coach at Cambrian Village Trust (2012-11 – 2013-06)

• Delivered PE lessons, extracurricular clubs and community sports programmes.
• Organised sporting events and tournaments.
• Worked within the FAW/UEFA accredited academy structure.
• Delivered coaching sessions across a range of age groups.

Academy Soccer Coach at Challenger Sports (2012-03 – 2012-11)

• Planned and delivered football coaching sessions for players aged 6–14.
• Mentored coaches through CPD sessions and ongoing feedback.
• Supported player development within an academy environment.

PE Specialist at SuperStars Ltd (2010-02 – 2012-03)

• Delivered engaging PE lessons across primary schools.
• Adapted teaching to meet individual pupil needs.
• Assessed pupil progress and provided feedback to school staff.
• Delivered lunchtime, after-school and holiday sports programmes.

Head Football Coach at Dream Team Soccer Schools (2008-11 – 2010-02)

• Planned and delivered football coaching sessions.
• Led after-school and weekend coaching programmes.
• Encouraged participation, enjoyment and player development.

General Assistant at Tesco (2004-11 – 2008-11)

• Delivered excellent customer service across multiple departments.
• Managed stock replenishment and warehouse organisation.
• Operated checkouts and maintained merchandising standards.
• Worked flexibly to support overall store performance.

BSc (Hons) in Sport Studies – University of Glamorgan (2006 – 2010)

BTEC National Diploma in Public Services – Ystrad Mynach College (2004 – 2006)

GCSEs – Lewis School Pengam