Customer Support & Product Specialist - TritonTrak - Wetherby, Leeds
(2026-04)
- Supported customers by diagnosing and fixing issues with GPS trackers remotely, helping to get devices back online as quickly as possible.
- Booked engineers for tracker installations, removals, repairs and maintenance, making sure jobs were scheduled efficiently.
- Used Microsoft Excel daily to update records, input data, create sales orders and keep customer information accurate.
- Tested, repaired and configured tracking devices in the office before they were sent back to customers or installed.
Debt Collections Negotiator - Overdales - Leeds
(2026-01 - 2026-04)
- Handled sensitive conversations with empathy, identifying signs of vulnerability or financial hardship and following FCA guidelines to ensure customers were treated fairly and supported.
- Negotiated realistic repayment plans with customers by reviewing their financial situations and finding solutions that balanced their ability to pay with the firm's requirements.
- Maintained accurate account records by updating case notes in real-time and ensuring all correspondence met legal and data protection standards to prevent errors or disputes.
- Hit and exceeded monthly recovery targets by managing a high volume of accounts, ensuring payments were collected efficiently while maintaining a professional approach.
eCOS Support Consultant - InfoTrack - Leeds
(2024-04 - 2025-10)
- Provided technical support to solicitors and their clients for a digital platform handling sensitive property and legal documentation.
- Resolved a high volume of technical issues on first contact, minimising delays in critical legal processes.
- Reduced escalation rates through effective troubleshooting and by creating a personal knowledge base of common solutions.
- Mentored and trained new starters, accelerating their onboarding and proficiency with the support system.
- Demonstrated a strong sense of ownership in a high-trust environment, handling sensitive client data with discretion and in line with regulations
Customer Service Representative - Ocular Outcomes Limited - Leeds
(2022-11 - 2024-03)
- Served as the first point of contact for a critical emergency eye service, requiring precision and empathy under pressure.
- Accurately triaged a high volume of patients daily, ensuring they were directed to the correct clinical pathway.
- Maintained full compliance with GDPR and DPA regulations while accessing and processing sensitive patient health records.
- Utilised the CUES referral system to facilitate urgent clinical examinations, ensuring timely patient care.
