Aarthi Jakhu

Motivated and personable Business graduate with strong experience in customer engagement, team supervision, and visual merchandising within fast-paced retail environments. Skilled in communication, organisation, and delivering high-quality customer experiences. Passionate about developing a career in Marketing or Human Resources, with a keen interest in people management, brand presentation, and organisational development.

Visual Merchandiser / Supervisor - MONSOON - London, UK

(2025-02)

• Led in-store visual strategy, improving product visibility and contributing to an estimated 15–20% uplift in featured product sales.
• Supervised a team of 5–10 staff, supporting onboarding and training to improve service consistency and team performance.
• Acted as key link between departments, improving operational efficiency and reducing stock/communication delays.
• Managed daily banking and cash reconciliation with 100% accuracy, ensuring compliance with company procedures.
• Analysed customer preferences and behaviours to support targeted merchandising and promotional activity.

Customer Service Assistant - WORLD DUTY FREE - London, UK

(2024-07 - 2024-10)

• Consistently exceeded individual sales targets, achieving top daily sales performance and recognition awards.
• Delivered tailored service to international customers, improving satisfaction and contributing to repeat purchases.
• Worked cross-functionally to support store targets during peak trading periods.
• Effectively communicated promotions and product benefits, increasing conversion rates on key items.

Team Host - NO1 LOUNGE - Gatwick, UK

(2022-11 - 2024-04)

• Provided premium service to high-volume and VIP customers, maintaining consistently high satisfaction standards.
• Adapted across multiple departments, improving service efficiency during peak periods.
• Maintained high presentation and hygiene standards, supporting brand reputation and audit compliance.
• Engaged with diverse customer groups, strengthening communication and interpersonal effectiveness.

Bachelor of Arts (Honors) - Business Management - University of Chichester (2024)

GCSE - Hollyhall Academy (2013-09 - 2019-06)