Aasim Umar

Recently qualified ACS Domestic Gas Engineer with CCN1, CENWAT, CKR1, HTR1, MET1 and CPA1 certifications. During training I gained hands-on experience servicing domestic boilers, carrying out gas safety checks, tightness testing, flue gas analysis, cooker installations and assisting with fault diagnosis. Alongside my technical training, I have several years' experience in customer service, giving me the confidence to communicate professionally with customers, explain work clearly and deliver a high standard of service.

I am looking for my first employed engineering role where I can continue developing my skills while representing the company professionally.

CUSTOMER SERVICE ADVISOR - ATOS

(2025-01 - 2025-12)

• Managed a high volume of customer enquiries while maintaining excellent customer service.
• Built rapport with customers and explained information clearly and professionally.
• Resolved customer issues efficiently while maintaining accurate records.
• Worked within strict procedures and data protection requirements.

CUSTOMER SERVICE ADVISOR - CAPITA

(2024-11 - 2025-01)

• Assisted customers with banking enquiries using secure systems.
• Followed strict compliance and security procedures.
• Achieved daily performance and quality targets.
• Worked effectively within a busy team environment.

CUSTOMER SERVICE ADVISOR - HGS

(2024-02 - 2024-10)

• Delivered professional customer service in a fast-paced contact centre.
• Investigated customer queries and resolved issues accurately.
• Maintained high quality standards while meeting performance targets.
• Adapted quickly to new systems and procedures.

ACS Domestic Gas Engineer - M65 GAS (2026-07)