Abbey Rees

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations.

Assistant Manager at Mitchells and Butlers - Toby Carvery (2015-05 – Present)

• Carefully interviewed, selected, trained and supervised staff.
• Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes.
• Organised special events in the restaurant, including, promotions, Christmas and formal gatherings.
• Correctly calculated inventory and ordered appropriate supplies.
• Recognised and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Strategically developed effective marketing plans including the increase of sales on Christmas Day.
• Actively participated in ongoing customer service programmes to build sales and rapport in the community.
• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Led and directed team members on effective methods, operations and procedures.
• Prepared for and executed new menu implementations.
• Maintained a safe working and guest environment to reduce the risk of injury and accidents.
• Effectively managed payroll and timekeeping, including completion of the proper paperwork for new recruits and leavers.
• Quickly identified problem situations and skilfully resolved incidents to the satisfaction of involved parties.
• Created fun team building activities to engage staff in upselling to meet revenue targets.
• Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes.
• Followed all health and safety policies when handling food and beverages to uphold proper standards.
• Guided guests through menus while demonstrating thorough knowledge of the food, beverages and offerings.

Bachelor of Science in Criminology – Swansea University (2012-01)