Abbie Moss

I am a dedicated and versatile individual with a strong passion for the retail industry, seeking to re-enter the workforce after a fulfilling decade as a stay-at-home parent and caregiver. During this time, I have honed essential skills such as effective time management, multitasking, and strong communication

Personal Carer - Family - Blackburn

(2016-09)

• Provided support, encouragement and going for walks and outings.
• Helped clients with self-care, including toileting, bathing, dressing and brushing teeth, allowing them to remain in their own homes.
• Handled household chores for service users, including laundry, dishes, changing sheets allowing them to maintain independence and dignity.
• Dispensed medications as directed by medical providers and family members.
• Planned, prepared and served nutritious meals to clients, providing feeding assistance if necessary.
• Performed light household chores to promote sense of dignity in living spaces.

Warehouse Assistant - Totally Wicked - Blackburn

(2014-01 - 2015-05)

• Checked for damaged or missing items and sorted stock for storage.
• Cleaned warehouse daily and kept items organised for easy access.
• Handled tagging, labelling and stocking of warehouse supplies.
• Followed workplace health and safety rules.
• Improved work order time-to-completion through effective communication and teamwork practices.

Warehouse Supervisor - Quality Inks Ltd - Standish, Wigan

(2011-07 - 2013-05)

• Oversaw warehouse operation and daily activities to adhere to health and safety regulations.
• Trained and coached staff to meet job expectations and maximise potential.
• Implemented and modified work procedures and practices to establish smooth workflow.
• Recorded activity logs and project warehouse status to maintain documentation.
• Addressed questions and concerns from customers regarding shipments and goods and resolved issues.
• Examined quality of goods upon receiving and dispatch to determine damages.
• Evaluated performance levels of employees to maintain quality and productivity.
• Communicated with other departments and customers to understand requirements for outgoing shipments.

Retail/ Warehouse Assistant - Quality Inks Ltd - Standish/ Wigan

(2010-11 - 2011-07)

• Delivered exceptional customer experiences in high-volume environment, politely and professionally assisting customers with queries.
• Balanced tills accurately at end of each shift to match with system totals.
• Demonstrated strong product knowledge to upsell and assist with customer enquiries.
• Set up visual merchandising displays to maximise counter sales and last-minute purchases.
• Delivered genuine, tailored and delightful service.
• Used POS systems to process debit and credit card payments.
• Assisted customers by carrying heavy merchandise and loading into vehicles.
• Advised customers on different payment options and processes.
• Listened to customer needs and helped with product, service, or accounting issues.
• Changed and displayed price tags for products on display.

Level 2 Diploma in Retail skills - Retail & Customer Service - Edexcel Wigan (2010-04)

Level 2 Certificate in Customer Service - Customer Service - Edexcel Wigan (2010-04)

Level 1 Key skills in communication - Communication - Edexcel Wigan (2010-04)

Level 1 Key skills in Application of Number - Application of Number - Edexcel Wigan (2010-04)

Level 2 NVQ in Railway Engineering - Railway Engineering - Edexcel Wigan (2010-04)