Abbie Palmer

I am an enthusiastic and dedicated Assistant Property Manager with experience supporting the management of large-scale luxury residential developments of up to 2,000 units. My expertise includes leasehold management, stakeholder engagement, Section 20 consultations, service charge administration, contractor management and client relations. I am passionate about delivering high-quality service to residents and clients while supporting the efficient management of residential estates.

I take pride in being reliable, approachable and solution-focused, and I am committed to continuously developing my skills, gaining further experience and progressing within the property sector.

Assistant Property Manager at Rendall & Rittner (2026-01 – Present)

Responsible for supporting the management of two luxury residential developments comprising approximately 2,750 units. Working closely with clients, leaseholders, contractors and legal representatives, I assist in the day-to-day management of complex residential estates while continuing to develop my knowledge of leasehold management, service charge administration and major works projects.

• Attend and contribute to client meetings, Resident Association (RA) meetings and site inspections.
• Produce and maintain Section 20 consultation trackers for major works projects.
• Review and approve contractor and supplier invoices, ensuring expenditure is allocated correctly and in line with approved budgets.
• Investigate and respond to service charge queries, providing leaseholders with detailed explanations regarding budgets, expenditure, major works costs and year-end accounts.
• Liaise with solicitors regarding leasehold matters, sales enquiries, notices and legal documentation, obtaining information and providing responses on behalf of clients.
• Assist with the administration and monitoring of major works projects, including contractor communications, consultation processes and cost tracking.
• Support budget monitoring and financial administration across large residential portfolios.
• Work closely with clients to provide updates on estate performance, compliance matters and ongoing projects.
• Assist the sales team by providing management packs, leasehold documentation, service charge information, compliance records and replies to enquiries required for property transactions.
• Maintain accurate property records and management documentation in accordance with leasehold obligations and company procedures.

Assistant Property Manager at Inspired Property Management (2023-12 – 2025-12)

Joined Inspired Property Management as an Assistant Property Manager, supporting the management of both residential and commercial properties. During this role I worked closely with two Property Managers overseeing portfolios of more than 500 units and gained extensive experience in service charge administration, compliance, maintenance coordination and resident communication.

Key responsibilities included coordinating planned and reactive maintenance works, maintaining compliance records, assisting with service charge budgets and accounts, conducting site inspections and supporting contractor management. I also independently managed a residential site, reviewing service charge accounts, issuing Section 20B notices, handling leaseholder enquiries and developing my understanding of financial management within leasehold properties.

Telesales Agent at Senergy Direct (2023-01 – 2023-10)

Worked in a fast-paced sales environment, consistently meeting performance targets while delivering a professional customer experience. Developed strong communication, negotiation and relationship-building skills, maintained accurate records and adapted quickly to new campaigns and sales strategies.

Apprentice Hairdresser at CHOPP (2022-05 – 2022-11)

Supported senior stylists with a range of hairdressing services while maintaining high standards of customer care, organisation and salon presentation. Developed strong time-management skills and confidence working in a busy environment.

Apprentice Hairdresser at Urban Edge (2022-02 – 2022-05)

Assisted senior stylists during client appointments and supported the day-to-day running of the salon. Developed communication skills, attention to detail and the ability to work effectively within a team.

GCSE in English Language/Literature (2021)

GCSE in Triple Science (2021)

GCSE in Maths (2021)

GCSE in History (2021)

GCSE Level 2 in Child Development (2021)

GCSE Level 2 in Physical Education (2021)