Abbie Thompson

I am a self-motivated and hardworking individual, with diverse experience across various roles, including housekeeping, a Travel Advisor at Jet2Holidays and a mental health support worker at Lifeways. I recently graduated from Northumbria University, with a high 2:1 in Criminology, a degree which helped me to develop strong analytical, communication, and problem-solving skills. I take great pride in my work, paying close attention to detail, ensuring that tasks are completed to the highest standard.

I thrive with new challenges, and enjoy finding creative solutions to problems.

Mental Health Support Worker at Lifeways Group (2026-05 – Present)

Travel Advisor at Jet2.com and Jet2holidays (2024-09 – 2025-05)

Responsible for delivering high-quality customer support, ensuring that clients felt informed, reassured, and fully supported ahead of their travels with us.

• I provided professional pre-travel support, which included managing bookings, making amendments, and dealing with any complex queries the customer had.
• I proactively resolved customers concerns regarding new or existing booking they had. Using empathy, strong communication, and problem-solving skills to achieve positive outcomes.
• Built strong rapport with customers, offering clear guidelines and reassurance during stress inducing and time sensitive situations.
• Maintained up to date knowledge of the company's policies and procedures, ensuring the advice i gave was accurate and compliant.
• Coordinated with internal teams to work towards solutions, manage special requests, and provide an overall seamless customer experience.
• Consistently met sales targets, within a fast-paced environment.

Housekeeper at Premier Inn-Warrington (2019-09 – 2021-08)

Played a key role in ensuring a safe, clean, and well-organised environment within a highoccupancy hotel. Working mostly independently while maintaining the strict operational standards.

• Adhered to health and safety regulations, including the safe handlining of chemicals, and reporting any hazard or maintenance concerns.
• Completed daily room and communal cleaning to the highest standard, demonstrating consistency, reliability, and attention to detail.
• Managed the workload effectively, meeting deadlines in a fast-paced environment.
• Communicated effectively with other team members, to ensure a smooth operation.

Bachelor's in Criminology – University of Northumbria At Newcastle (2021-09 – 2024-06)

A-Level or equivalent in Business – Barrow hall college (2019-09 – 2021-07)

A-Level or equivalent in Criminology – Barrow hall college (2019-09 – 2021-07)

A-Level or equivalent in Sociology – Barrow hall college (2019-09 – 2021-07)

GCSE in English – Great Sankey high school (2014-09 – 2019-07)

GCSE in Mathematics – Great Sankey high school (2014-09 – 2019-07)