Abby Rowe

Passionate, confident professional with a track record of delivering excellence in customer service. Strong communicator with the ability to acquire product knowledge quickly. Highly motivated, offering excellent customer service and aims to exceed customer expectations at all times.

Demonstrates great partnership working and collaboration with colleagues and other departments to provide a responsive and co-ordinated service to customers. Supportive and enthusiastic team player, regularly contributing ideas for service improvements.

Cleaner at Trevthick School - Glenn Cleaning & Support Services Ltd - Camborne, Cornwall

(2025-01)

Housekeeper - Penventon Hotel - Redruth

(2021-03)

Cleaning - CharliesAngels Domestic Cleaners - Pool

(2017-03 - 2020-03)

• Cleaning people houses
• Cleaning offices
• Schools deep cleans
• End of tenancy cleans
• 5* holiday let's

Customer Assistant (Part-Time) - B&M - Redruth, UK

(2015-05 - 2016-08)

• Promoted a welcoming environment where customers received great service and maintained the working area to exceptional standards
• Responsibly operated the till, handling cash and credit / debit cards and accurately balanced the till at the end of the shift
• Maintained a clean and orderly checkout area and liaised with Cashier to ensure adequate cash was available for customers
• Dealt with customers' enquiries and complaints face-to-face and resolved any issues quickly and efficiently, rarely escalating them to management to resolve
• Provided high levels of customer service ensuring customers received attentive and pro-active service

Housekeeper - PREMIER INN - Camborne, UK

(2014-06 - 2014-10)

• Deep cleaned the guestrooms and bathrooms to a consistently high standard in very short timescales, ensuring the rooms were presentable and hospitable and amenities were in place for the guests to enjoy
• Responsible for changing the bed linen, replacing the towels and emptying the room of used towels and linen, making the beds, vacuuming floors, mopping tiled floors, dusting and polishing furniture, hygienically cleaning bathrooms and replenishing stocks of guest supplies and drinks in the mini-bar
• Transported the dirty linen and towels to the laundry room and placed all items in the wash area
• Reported any faults or damage to the supervisor who made prompt arrangements for the repairs to be undertaken as well as handing in any lost property that guests had left behind when they checked out

Customer Assistant (Volunteering) - BRITISH HEART FOUNDATION - Camborne, UK

(2014-05 - 2014-06)

Same duties and responsibilities as B&M

Customer Assistant - STORE TWENTY ONE - Camborne, UK

(2011-06 - 2011-07)

Same duties and responsibilities as B&M

NVQ - Hairdressing level 1&2 - Cornwall College (2011-01 - 2012-12)

GCSE's - English, Maths - Camborne Science and Community College (2007 - 2011)