Platform Owner | Customer Service, Administrator
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Compassionate, organised professional experienced in finance, administration, and customer support, dedicated to helping individuals overcome financial barriers. Skilled in providing practical advice on taxes, benefits, and financial management through detailed analysis and stakeholder collaboration. Excels in building trust with vulnerable individuals, offering empathetic, non-judgemental support.
Proven ability to manage complex caseloads, maintain meticulous records, and deliver effective guidance in group and one-to-one sessions. Confident working alongside external agencies and addressing safeguarding concerns to empower individuals towards lasting positive change.
With over 2.5 years as a Platform Owner, contributed to platform optimization and strategic communications efforts while fostering collaboration to achieve organizational objectives. Focused on aligning platform operations with business goals and supporting teams in delivering impactful results.
Previous roles, including Administrative Officer at HMRC and Marketing Research Analyst at Businessadvgroup, provided opportunities to strengthen skills in strategic communications and team coordination. Committed to fostering teamwork and contributing to sustainable and effective organisational solutions.
