Abderrahman Fdil

Results-driven restaurant management professional with more than four years of progressive experience across quick-service restaurants, hospitality and customer-facing operations. Promoted through multiple roles at Papa John's to Store Manager, with hands-on experience in restaurant operations, team supervision, sales and KPI monitoring, stock control, budgeting, quality procedures and customer service.

Business

Administration & Management graduate with strong leadership, organisation and problem-solving skills, comfortable working in fast-paced environments.

Store Manager at Papa John's (2024-06 – Present)

• Manage the day-to-day operation of the restaurant, coordinating sales activity, staffing requirements, stock availability and service priorities.
• Supervise the restaurant team on shift, organise operational priorities and provide hands-on support to maintain an efficient workflow during peak service periods.
• Monitor sales results and key performance indicators, using operational data to identify trends, performance gaps and opportunities for improvement.
• Oversee inventory and stock-control activities, helping maintain product availability while supporting accurate stock management and cost awareness.
• Support workforce management activities, including team organisation, staff development and the integration of new employees into restaurant procedures.
• Maintain a strong focus on customer satisfaction by monitoring service quality, responding to operational issues and supporting continuous improvement.
• Ensure daily quality-control procedures are followed consistently, including CCP-related checks and food-quality standards.
• Contribute to budgeting and sales forecasting activities and provide operational information to support business planning and management decisions.

Assistant Team Manager at Papa John's (2022-07 – 2024-06)

• Supported the Store Manager with daily restaurant operations, team coordination and the delivery of consistent customer service.
• Monitored financial flows and assisted with routine administrative and workforce-management activities.
• Contributed to budget preparation and sales forecasting by reviewing business activity and expected operational requirements.
• Analysed sales performance and prepared operational reporting to help management track results and make informed decisions.
• Trained and onboarded new team members, explaining operational procedures, service expectations and quality requirements.
• Provided day-to-day guidance to employees on the restaurant floor, helping maintain teamwork, productivity and service standards.
• Supported quality-control processes and accurate operational documentation in accordance with restaurant procedures.

Expert Team Member at Papa John's (2022-07 – 2022-08)

• Performed daily operational duties while following established food-quality, hygiene and CCP procedures.
• Completed and maintained required quality and operational documentation accurately.
• Supported the training of new employees by demonstrating procedures, service standards and effective working practices.
• Contributed to smooth floor operations through strong teamwork, clear communication and rapid response to service needs.

Floor Supervisor at Ksar Char-Bagh (2022-01 – 2022-06)

• Supervised front-of-house activity and helped coordinate the delivery of a high-quality dining experience.
• Welcomed and assisted VIP guests, maintaining professional and attentive customer service throughout their visit.
• Managed customer requests and service requirements in a premium hospitality environment.
• Coordinated with kitchen and reception teams to support accurate communication and smooth service delivery.
• Helped maintain an organised service floor and responded quickly to operational issues and changing guest requirements.

Inventory Management & Financial Services Intern at Faculté des Sciences Semlalia (2021-04 – 2021-06)

• Supported inventory activities, including stock monitoring, record maintenance and administrative follow-up.
• Assisted with budget-related tracking and financial-services administration.
• Prepared and updated management dashboards used to organise and monitor operational information.
• Maintained analytical records and archives, helping ensure documentation remained organised and accessible.

Reservations Agent at Morocco Luxury Services (2019-09 – 2020-02)

• Processed customer reservation requests and ensured booking information was recorded accurately.
• Communicated with customers regarding reservation requirements, follow-up questions and service arrangements.
• Coordinated logistical details related to bookings to support a smooth customer experience.
• Maintained professional customer communication and followed up on requests through the reservation process.

Professional Bachelor's Degree in Business Administration & Management – ENCG Marrakech - École Nationale de Commerce et de Gestion (2023 – 2024)

Specialized Technician Diploma in Business Management – ISTHT El Haouzia - Institut Spécialisé de Technologie en Hôtellerie et Tourisme (2017 – 2019)

Baccalaureate in Physical Sciences – Lycée Maghrib El Arabi (2015 – 2016)