Abdi Osman

Compassionate and experienced Support Practitioner with a proven track record of delivering person-centered care in community and home settings. Skilled in personalised support planning, medication prompting, personal care, and promoting independence and wellbeing. Adept at building positive relationships with individuals, families, and multi-disciplinary teams to achieve agreed personal outcomes.

Experienced in managing challenging behaviour, reducing social isolation, and advocating for vulnerable individuals using a rights-based approach. Reliable, proactive, and detail-focused professional with strong communication skills and a passion for empowering people to live fulfilling and independent lives.

Support Practitioner - Carr Gomm - Edinburgh, UK

(2018-05)

• Support people with daily living at home and in the community
• Help individuals plan and work towards personal goals
• Prompt medication and follow support plans
• Manage challenging behaviour using de-escalation skills
• Complete support plans, risk assessments, and daily notes
• Reduce social isolation and encourage community involvement

Support worker - Crossreach Adult Care Services, Eskmills Projects

(2025-01)

• Provided personal care, including morning routines, grooming, and hygiene support.
• Assisted with safe medication administration and organisation.
• Offered companionship and emotional support, building trusting relationships.
• Supported wellbeing through gentle activities and walks.
• Prepared meals and assisted with household tasks to maintain a comfortable environment.

Warehouse Operative - DHL - Birmingham B

(2017-10 - 2018-01)

• Scanning and picking items for packaging e.g. DVDs, CDs, games consoles.
• Packing items into boxes and crates and loading them onto pallets.
• Checking and ensuring that all items and packaging are correctly labelled.
• Checking and inspecting damaged items and packaging.
• Maintaining an organized warehouse system.
• Working efficiently to meet schedule deadlines and targets.

Care Worker - Hamilton Carehome - Birmingham

(2015-06 - 2017-09)

• Supported clients with daily living activities, including personal care, feeding, and hygiene.
• Administered and monitored prescribed medication in line with care plans.
• Completed documentation, forms, and reports accurately on behalf of clients.
• Promoted independence and dignity while delivering personalised care tailored to individual needs.
• Provided consistent, compassionate support to enhance client comfort, safety, and wellbeing.

Customer Assistant - Tesco - Coventry Rd, Birmingham

(2008-12 - 2014-03)

• Completed regular stock checks and supported goods-in unloading and organisation.
• Operated tills and handled customer transactions accurately and efficiently.
• Assisted managers with daily store operations and team tasks as required.
• Maintained a clean, safe, and organised warehouse environment.
• Delivered friendly, helpful customer service, resolving queries promptly and professionally.

SVQ Social Services and Healthcare 3 - Health and Social Care - Azilo Training (2022-11 - 2022-11)

GNVQ Level 3 - Business Study - South Birmingham College, Hall Green (2002-01 - 2005-12)

Core Subjects - Brampton Manor Secondary School (2001-01 - 2002-12)