Abdirahim Jama

Dynamic and detail-oriented medical technician with extensive experience in detention, pharmaceutical, and retail operations. Proven track record in crisis management, quality assurance, and multi-disciplinary collaboration, ensuring patient safety and satisfaction. Committed to maintaining high standards of confidentiality and regulatory compliance, leveraging expertise in aseptic techniques and GMP to enhance operational efficiency and team performance.

Bilingual communicator dedicated to building strong relationships and fostering a positive environment.

Detention Custody Officer - Mitie - London

(2025-05 - 2026-02)

• Worked directly with vulnerable individuals, ensuring dignity, safety, and wellbeing in line with safeguarding and human rights principles.
• Maintained operational safety within a highly regulated environment, responding calmly and appropriately to incidents and risk situations.
• Communicated effectively with multi-disciplinary teams, including control room staff and external partners, to ensure safe and coordinated operations.
• Carried out gatehouse duties, managing access control, identity verification, and ensuring all safety and security systems were fully operational.
• Supported control room functions, including CCTV monitoring and accurate incident reporting, maintaining constant situational awareness.
• Supervised detainees to maintain safety in the detention facility.
• Conducted regular inspections to ensure compliance with safety protocols.
• Assisted in processing detainee documentation and intake procedures daily.
• Administered first aid and responded to emergencies as needed swiftly.

Aseptics Ato - Aseptics Ato, Stoke Mandeville Hospital - Stoke Mandeville Hospital

(2025-02 - 2025-03)

• Managed dispensary documentation and electronic patient records, ensuring accuracy and confidentiality
• Prepared and supplied medicines in a timely manner to support safe and effective patient treatment
• Worked collaboratively with pharmacists, pharmacy technicians, and ward staff to maintain a high-quality medicines service

Pharmacy Technician - Royal Marsden Foundation - Sutton

(2024-01 - 2024-08)

• Prepared injectable chemotherapy drugs, investigational drugs, parenteral nutrition solutions, and other sterile products according to specific protocols.
• Volume checked other Technicians in the cleanroom.
• Compounded drugs in an Isolator environment adhering to aseptic techniques.
• Performed calculations to reconstitute and dilute drugs into proper doses and concentrations.
• Labeled and packaged compounded products properly following established procedures.
• Meticulously documented compounding activities per GMP and regulatory standards.
• Visually inspected final preparations for defects or contamination.
• Handled and disposed of hazardous drug waste safely following safety guidelines.

Manufacturing Technician - Baxter Healthcare

(2021-07 - 2023-08)

• Set up, calibrated, and operated manufacturing machinery and equipment according to established procedures and guidelines.
• Monitored the production process and made necessary adjustments to ensure optimal performance and output.
• Conducted regular quality checks and inspections of products to ensure they meet specified standards.
• Diagnosed equipment malfunctions and technical issues during production.
• Implemented troubleshooting techniques to minimize downtime and ensure the continuity of the manufacturing process.
• Performed routine maintenance tasks, including cleaning, lubrication, and minor repairs on manufacturing equipment.
• Identified opportunities for process optimization and efficiency enhancement.
• Collaborated with engineering and production teams to implement improvement initiatives, resulting in increased productivity and reduced waste.

Store Manager - Jihan Perfumes

(2020-10 - 2021-04)

• Oversaw day-to-day store operations, ensuring seamless functioning and strict adherence to company policies and procedures.
• Implemented operational strategies that significantly optimized store efficiency and productivity, leading to improved overall performance.
• Demonstrated exceptional inventory management skills, maintaining optimal stock levels to prevent shortages and overstocking issues.
• Set ambitious sales targets and goals for the store team, motivating and driving them to consistently achieve and surpass sales objectives.
• Curated an attractive and appealing store layout and displays, effectively showcasing products and enhancing the shopping experience for customers.

Bilingual Customer Service Advisor - BirdsEye Project - Hinduja Global Solutions

(2018-11 - 2020-07)

• Provided consumer service to clients in Finland, United Kingdom, and Ireland, resulting in high levels of customer satisfaction and positive feedback.
• Corresponded with clients through various channels, including social media, Email, Telephone, and Letters, maintaining strong communication and resolving issues promptly.
• Demonstrated leadership and expertise by training new staff members and efficiently handling escalations, resulting in a well-functioning and productive team.
• Ensured accurate and up-to-date records by diligently updating the CRM and Salesforce Systems, improving data management and enhancing overall efficiency.
• Traveled to Finland to liaise with Finnish clients, fostering strong business relationships and contributing to business growth in the region.

Aseptic Compounding Operator - ITH Pharma Ltd.

(2016-08 - 2018-09)

• Successfully assembled products and materials in a preparation cleanroom.
• Demonstrated effective use of DEB 70% disinfectant while spraying products.
• Maintained comprehensive documentation of all assembled products.
• Skillfully compounded products in a highly controlled aseptic environment following standard operating procedures (SOPs).
• Proficiently worked with and adhered to complicated worksheets in the aseptic environment.
• Expertly compounded Chemotherapy, Parenteral Nutrition, and CIVAS in a Cleanroom.

Product Inspector - Sol Henlistöpalvelu

(2016-01 - 2016-05)

• Served as a Product Condition Inspector at Sol Personnel Services, specializing in meticulously examining and evaluating the quality of goods and facilitating sales transactions.
• Demonstrated expertise in inspecting and assessing the condition of various products to ensure their adherence to quality standards.
• Managed the packaging process by skillfully loading and unloading pieces into boxes, optimizing the shipment procedures for improved efficiency.
• Received recognition for consistently achieving excellence in product inspection and contributing to the smooth flow of sales and distribution processes.

Pharmaceutical Production Assistant - Orion Corporation

(2014-02 - 2015-06)

• Managed drug and supply inventories, ensuring smooth and uninterrupted production processes.
• Oversaw injection drug manufacturing, ensuring adherence to quality and safety standards.
• Demonstrated expertise in working within aseptic workspaces and implementing Good Manufacturing Practices (GMP) for primary packaging materials processing and verification.
• Skilled in utilizing the depyrogenating machine for sterilizing ampoules and vials, guaranteeing the highest level of product integrity.

Bachelor of Science - Science - Medical Technician - Helsinki University (2014-06)