Abdul Adam
Royal Mail Bay Marshal
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About
I'm a very enthusiastic and motivated individual with proven ability to work well independently and as part of a team. Possesses strong attention to detail, problem-solving ability, good communication skills, and excellent customer service experience. Reliable, punctual, and able to work in fast-paced environments while maintaining high standards of work.
Experience
Customer Service Assistant at Sports Direct (2019-08 – 2022-05)
- Assisted customers with enquiries and purchases.
- Operated tills and handled cash/card payments.
- Maintained clean and organised shop floor.
- Provided friendly and professional customer service.
- Helped with stock control and deliveries.
Hotel Receptionist at Travelodge Central Bull Ring (2022-06 – 2023-12)
- Welcomed guests and managed check-in / check-out.
- Answered phone calls and handled reservations.
- Provided excellent customer service to guests.
- Resolved customer issues calmly and professionally.
- Worked flexible shifts including nights and weekends.
Warehouse Operative at Royal Mail (2024-02 – Present)
- Sorting, picking, and packing parcels.
- Loading and unloading deliveries.
- Following health and safety procedures.
- Working as part of a team to meet daily targets.
- Keeping warehouse clean and organised.
Education
Diploma of Higher Education – ITIS Rita Levi Montalcini (2011-09 – 2016-06)
Level 1 English and Maths – South & City College (2017 – 2020)
GCSE English & Maths – Matthew Boulton College (2020 – 2021)
Level 2 Business Administration – Sandwell College (2020 – 2021)
