Abdul Hafiz

Customer-focused and reliable professional with over 5 years of experience delivering high-quality service in fast-paced customer-facing roles within transport and delivery sectors. Strong communication skills with a proven ability to support customers, resolve queries, and ensure positive service experiences. Experienced in using digital platforms and mobile applications to manage services efficiently, with strong attention to detail and commitment to safety and punctuality.

Adept at working independently and engaging with the public in a professional and approachable manner.

Private Hire Driver (Self-Employed) - Uber | Bolt - West Midlands, UK

(2023-06)

• Completed over 9,000 trips, maintaining consistently high service standards and reliability
• Achieved over 3,500 five-star ratings, reflecting excellent customer service and passenger satisfaction
• Used digital platforms (Uber/Bolt apps) daily to manage bookings, communicate with users, and resolve trip issues
• Maintained professional communication and a courteous approach at all times, promoting a positive service image
• Ensured safe, accessible, and reliable transport services in line with local regulations

Delivery Driver (Self-Employed) - Just Eat Takeaway - West Midlands, UK

(2020-07 - 2023-06)

• Completed 300+ deliveries while maintaining strong customer service and reliability standards
• Communicated with customers via phone/text to provide updates and respond to delivery queries
• Planned efficient routes using digital navigation tools to ensure timely service delivery
• Handled customer issues professionally, ensuring satisfaction and positive service outcomes
• Maintained high standards of care for customer orders, ensuring safe and accurate delivery

BA (Hons) - Games Art - Coventry University (2017-10 - 2020-07)