Abdullah Waleed

2nd Line IT Engineer | Aspiring Junior Cloud Engineer

Talent

LondonMember since August 16, 2026

Microsoft AzureMicrosoft 365IntuneActive DirectoryGroup PolicyDNSDHCPOffice 365SharePointOneDrive

Hire this person

Send a job offer directly to this candidate

Microsoft AzureMicrosoft 365IntuneActive DirectoryGroup Policy

About

2nd Line IT Engineer at Planet Intelligent Technologies with hands-on experience across Microsoft Azure, Microsoft 365, Intune, Windows administration and multi-tenant MSP environments. Experienced in deploying and configuring Azure virtual environments, including compute and storage resources, alongside supporting Windows and Microsoft cloud technologies. Now focused on progressing into a Junior Cloud Engineer role, building on practical cloud administration, infrastructure troubleshooting and automation skills.

Experience

2nd Line IT Engineer - Planet Intelligent Technologies

(2025-12)

Managed multi-tenant MSP environments with technical responsibility for user lifecycle management across Microsoft 365.
Administered Azure cloud environments and modern device management using Microsoft Intune.
Supported cloud infrastructure and Microsoft technologies, bridging desktop support with cloud-focused administration and troubleshooting.

IT Support Engineer (Intern) - Fortray Global Services

(2025-06 - 2025-12)

Delivered 1st/2nd line support to 100+ users across 8 clients, maintaining 95% first-contact resolution for Windows OS, Office 365, Active Directory, SharePoint and OneDrive.
Deployed and configured Azure virtual environments, including provisioning virtual machines and configuring compute and storage resources.
Installed and configured desktops, laptops, printers and mobile devices remotely and on-site, improving deployment speeds.
Managed and prioritised ITSM tickets, achieving high SLA compliance and reducing average escalation time by 30%.
Diagnosed and resolved software, hardware and basic network connectivity issues at first touch; escalated complex cases to Level 3 teams.
Assisted with Windows Server administration, managing user accounts and administering Active Directory, DNS, DHCP and Group Policy across domains.