Abdullahi Isse

BSc (Hons) in Cyber Security and Digital Forensics with proven Python programming skills and hands-on digital forensics experience. Demonstrated teamwork capabilities while maintaining meticulous attention to detail. Expertise in problem-solving, database management, pharmacy operations, and customer service. Bilingual professional targeting cybersecurity positions to apply technical education and diverse work background.

Customer Service Assistant – Mobility & Accessibility at Mitie (2025-01 – Present)

• Deliver frontline passenger assistance at Network Rail stations through a contracted partnership between Mitie and Network Rail, supporting customers with mobility and accessibility needs
• Provide hands-on support with boarding and alighting, wheelchair assistance, and guiding passengers safely through the station environment
• Liaise with Network Rail staff and wider station teams to coordinate timely and effective passenger assistance across a high-footfall transport hub
• Manage a high volume of customer interactions daily, applying strong communication and interpersonal skills to ensure a safe, dignified, and positive experience for every passenger
• Work in accordance with accessibility regulations and passenger assistance guidelines, maintaining consistent service standards at all times
• Developed ability to remain calm and solution-focused in fast-paced, time-sensitive situations while collaborating effectively across multiple teams

Pharmacy Operations Manager & Dispenser at Hasson Pharmacy (2023-07 – 2024-12)

• Supervised daily pharmacy operations ensuring 100% compliance with pharmaceutical regulations and safety protocols
• Managed pharmaceutical inventory with precision tracking, maintaining accurate patient medication records
• Optimised workflow processes resulting in 15% reduction in customer wait times while maintaining dispensing accuracy
• Collaborated with healthcare professionals to ensure proper medication dispensing and patient care
• Developed critical attention-to-detail skills within high-stakes healthcare environment requiring absolute precision

Guest Services Receptionist at Premier Inn (2019-08 – 2020-05)

• Managed front desk operations including guest check-ins/check-outs, reservations, and payment processing
• Resolved customer inquiries and concerns with 95% positive feedback rating
• Operated hotel property management system to monitor room availability and guest records
• Demonstrated effective communication skills in fast-paced hospitality environment
• Collaborated with housekeeping and maintenance teams to ensure guest satisfaction

BSc (Hons) in Cyber Security and Digital Forensics – Kingston University London (2020 – 2023)

A-LEVELS – Harris Academy Sixth Form (2018 – 2020)

GCSE – Ashcroft Technology Academy (2012 – 2017)