Care Administrator - Ace Homecare Ltd
(2026-04 - 2026-08)
Regulated homecare environment requiring precision, accountability and strong multi-stakeholder communication.
- Maintained CQC-compliant client records daily via Charitylog; managed rota planning and shift scheduling using workforce planning tools, coordinating emergency cover and identifying gaps proactively; processed DBS checks, supported recruitment, maintained staff training records, handled payroll, invoicing and supplier inventory — all kept accurate, compliant and audit-ready.
- Primary point of contact for clients, families, carers and healthcare professionals; handled daily enquiries, care plan updates and safeguarding concerns via correct channels; owned full client onboarding from first contact through to care plan setup and service commencement, ensuring a smooth and reassuring experience for every new client and their family.
- Took ownership of compliance and audit preparation, identifying issues early and keeping everything inspection-ready well ahead of reviews; coordinated multi-agency support with social workers, community nurses, OTs and local authority contacts for complex-needs clients; provided day-to-day operational support to the Registered Manager and senior staff.
Sales Executive - LDR Acquisitions (Self-Employed) - Watford
(2025-11 - 2025-12)
High-volume door-to-door sales demanding daily resilience, sharp commercial instincts and genuine rapport-building under competitive pressure.
- Built and managed a localised B2C sales pipeline from scratch; executed daily territory maps across residential areas; pitched BT and EE telecom products through high-volume cold outreach with a consultative approach, reading each prospect quickly and adapting in real time.
- Applied structured discovery and active listening with targeted questions around usage, spend and pain points; handled objections on cancellation fees, installation timescales and comparisons with Virgin Media and Sky confidently, building trust and maintaining consistently strong conversion rates.
- Identified upselling opportunities and matched customers to higher-value packages, delivering revenue above baseline targets; closed the full sales cycle on the spot via tablet — digital contracts, direct debits and engineer bookings in full compliance with telecom regulatory standards.
Client Support Assistant - Capital Homecare (UK) Ltd
(2019-03 - 2025-06)
Busy client-facing homecare role where organisation, clear communication and calm under pressure kept service delivery and client relationships consistently on track.
- Primary point of contact for all phone and email queries from clients, families and healthcare professionals; scheduled daily care visits, matched staff with clients via sector-specific software, verified compliance files, maintained digital client profiles, processed medical documentation, ordered PPE and verified timesheets for billing accuracy.
- Reduced client onboarding timelines by 25% through process improvements; maintained a 99% shift fulfilment rate across 40+ field staff; reduced family notification times for schedule changes to under 10 minutes.
- Elevated client satisfaction by 15% and cut service cancellations by 12% by introducing a monthly phone feedback system giving clients and families a direct voice; achieved 100% data compliance score in internal mock audits.
