Abdus-Samad Shafiq

Reliable and motivated individual with a strong sense of responsibility and a practical approach to customer service. Brings excellent communication skills, attention to detail, and the ability to follow procedures accurately. Experienced in customer focused simulations, supporting others with digital tasks, and working calmly in structured environments.

Quick to learn, punctual, and committed to providing helpful, respectful service to customers while supporting team goals in a busy retail setting. Comfortable working to set routines and standards, with a strong focus on accuracy and consistency. Available for flexible hours and keen to gain hands-on experience while contributing positively to the team.

Customer Service Virtual Job Simulation at Forage Academy (2025-01 – 2025-01)

• Engaging in realistic client service scenarios within a simulated financial institution
• Applying active listening and empathy to identify customer needs and resolve account access issues
• Navigating internal knowledge bases to provide accurate and timely information
• Strengthening communication, digital navigation, and decision-making skills in a client-facing environment

Risk Job Simulation at Goldman Sachs (Forage) (2025-01 – 2025-01)

• Taking part in a job simulation focused on risk assessment and management for Goldman Sachs' Risk team
• Conducting individual credit risk analysis using quantified financial data
• Applying critical thinking and quantitative analysis to real estate scenarios to assess financial implications
• Developing and recommending risk mitigation strategies based on financial principles and market understanding

Controllers Job Simulation at Goldman Sachs (Forage) (2025-01 – 2025-01)

• Completing a job simulation involving financial analysis and reporting
• Calculating Net Asset Valuation (NAV) and unitizing financial data
• Using Excel for detailed financial analysis, data validation, and trend analysis
• Ensuring accurate financial reporting and reconciliation

Commercial Banking Job Simulation at Wells Fargo (Forage) (2025-01 – 2025-01)

• Completing a job simulation focused on client analysis and proposal development for Wells Fargo's Commercial Banking team
• Reviewing financial summaries, industry insights, and client relationship data to identify growth opportunities
• Assisting in developing client-focused proposals aligned with Wells Fargo's financial products
• Preparing and organizing findings into a structured presentation with key insights and recommendations

Software Engineering Job Simulation at Accenture (Forage) (2025-01 – 2025-01)

• Taking part in a software engineering job simulation with Accenture on Forage
• Understanding the role of a software engineer
• Exploring architecture, security, programming, testing, and agile methodology

Network Engineer at BT/EE Test lab (2019-01 – 2019-01)

Work Experience Placement

• One week work experience placement exploring the role of a network engineer in the IT industry
• Learning IP networking principles and 4G core elements
• Understanding quality-of-service strategies to improve reliability
• Observing daily responsibilities of Test Lab engineers
• Applying technical knowledge to real-world tasks
• Troubleshooting, configuring devices, and resolving technical issues

Digital Leader at Denbigh High School (2015-01 – 2020-01)

Volunteering

• Promoting digital literacy in school
• Resolving technical issues for students
• Assisting teachers with classroom technology
• Explaining technical concepts to peers
• Building teamwork, adaptability, and technical skills

A-Level in Computer Science – Luton Sixth Form College (2020-01 – 2022-01)

A-Level in Economics – Luton Sixth Form College (2020-01 – 2022-01)

A-Level in Mathematics – Luton Sixth Form College (2020-01 – 2022-01)