Abeer Ahmed

Platform Administrator - Curtis Banks - FNZ

(2026-06)

Kept client records and valuations accurate for daily checks, reports and admin work
Managed 30–35 client cases daily, working with advisers and keeping information clear, correct and up to date
Used Excel to check figures and records so daily work stayed accurate
Spotted repeated issues and helped reduce case-handling time by 10%

Platform Administrator - Aberdeen Group - FNZ

(2021-11 - 2026-06)

Processed 5,000+ monthly admin tasks while keeping records accurate and up to date
Helped make team handovers clearer, reducing repeated issues by 15–20%
Updated several systems and kept records ready for checks and follow-up work
Cleared delayed tasks and helped improve turnaround times by 10–12% while keeping work organised
Supported new team members with systems and daily tasks so they could settle in and work confidently

Customer Service Advisor - People's Energy

(2020-11 - 2021-10)

Handled 40–50 customer enquiries per day by phone, email and online, giving clear advice and keeping people updated
Kept customer service friendly and professional, helping improve reviews and satisfaction scores
Talked new customers through their first steps and reduced early follow-up queries by 10–15%
Checked and corrected customer records for billing, follow-up work and reporting
Suggested small changes that reduced repeat queries and improved response times by up to 20%

Trainee Store Manager - Gold Brothers

(2019-08 - 2020-11)

Kept shop displays and customer areas tidy and welcoming, helping improve sales in quieter sections
Reviewed stock levels and sales patterns, keeping daily records accurate and reducing waste by 15%
Trained staff on product knowledge and customer service, helping improve mystery-shopper scores
Welcomed customers, answered questions and helped encourage repeat visits through friendly service
Managed daily store routines including staff cover, opening and closing tasks, cash handling and customer service standards

Assistant Manager - Miixer

(2019-03 - 2019-07)

Helped run daily shop operations, covering customer service, stock tasks and day-to-day problems
Managed daily social-media updates and customer enquiries, increasing shop footfall and online interest
Responded to customer complaints within 24 hours and resolved issues calmly
Supported stock organisation, shop standards and wider team duties when extra help was needed

Retail Supervisor - Gold Brothers

(2017-03 - 2019-03)

Looked after the daily running of a busy souvenir shop and kept service organised
Covered other store managers when needed, leading teams of up to six
Helped train new staff through in-person guidance, shadowing and clear explanations of daily routines
Gave customers clear advice across around ten product lines, helping them choose the right item
Increased year-over-year sales by 60% in the shop managed by putting customer needs first
Trained staff on basic admin, cash routines and store processes

Sales Consultant - Next

(2015-10 - 2017-02)

Workshop Assistant & Camp Counsellor - Camp Robin Hood

(2015-06 - 2015-08)

Taught woodworking skills to campers of different ages and abilities, adapting tasks to suit individual confidence levels
Supported a cabin group of 22 children with daily routines including wake-up, cabin clean-up, meals, evening activities and bedtime
Accompanied and supervised campers on off-site trips such as beach days, sports events and cinema outings to ensure their safety and wellbeing

Customer Service Advisor - Mobile & Computer Rescue

(2008-12 - 2015-07)

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