Abhigna

Results-driven Construction Project Manager with a strong foundation in architecture and an MSc in Construction Project Management with BIM from Northumbria University (UK). Proven track record of delivering 15+ residential and commercial projects on time and within scope, reducing delivery timelines by 20% through phased scheduling and proactive coordination. Skilled in managing client relationships, identifying risks early, and maintaining momentum across all project phases.

Currently completing PRINCE2 and APM qualifications to strengthen UK professional credentials. Brings a structured, people-first approach to project delivery.

Customer Operations Expert - Teleperformance

(2025-10)

• Consistently exceed daily case targets by managing 100+ active investigations simultaneously, with 40+ cases successfully resolved per month, demonstrating strong workload prioritisation and throughput management.
• Execute end-to-end audits of complex financial evidence for a major public sector contract, ensuring 100% compliance with statutory eligibility criteria and preventing fiscal discrepancies.
• Conduct specialised outbound consultations to verify sensitive documentation, maintaining a 100% quality score in a high-security GDPR-regulated environment.
• Developed UK professional environment skills including process adherence, stakeholder accountability, and structured reporting.

Teaching Assistant - Teacheractive and Milk Education

(2024-09 - 2025-09)

• Supported student development across multiple primary school settings, building communication, patience, and people management skills directly transferable to client-facing project management roles.
• Gained practical experience working within UK institutional structures, team dynamics, and professional expectations.

Project Manager and Junior Architect - Studio Alive

(2022-08 - 2023-06)

• Delivered 15+ residential and commercial projects on time and within scope by proactively coordinating with contractors, vendors, and clients.
• Reduced delivery time by 20% by introducing phased scheduling and improving cross-team site coordination.
• Presented design proposals to clients and managed feedback through iterative revision cycles.
• Monitored project milestones and addressed risks early through structured reporting and stakeholder updates.
• Produced technical drawings using AutoCAD and SketchUp and compiled Bills of Quantities (BOQs) in support of senior project leads.

Intern Architect - Studio Alive

(2022-03 - 2022-07)

• Supported senior architects across design development, site visits, client meetings, and technical documentation.
• Assisted with vendor liaison and BOQ compilation as part of multi-disciplinary project teams.

MSc - Construction Project Management with BIM - Northumbria University (2023 - 2024)

Bachelor of Architecture - Architecture - Sri Venkateshwara College of Architecture (2017 - 2021)