Senior SD/CS Consultant - Lydian GBS Ltd.
(2025-12 - 2026-03)
Client: Fujitsu Frontech Ltd
- Participated in implementing and supporting Post Go-Live issues in SD and CS module working on S/4 Hana public cloud version 2508
- Mapped the end-to-end In-house Repair process using Advanced Returns Management (ARM) and Repair Orders, capturing customer request, issue description, and priority by repair order/service order with labour, material and cost assignment, technician assignment, service confirmation and billing
- Mapped the customer service return process for goods receipt in customer storage location for normal and Intercompany scenarios
- Worked on advanced intercompany sales process, S/4 Hana Credit Management (FSCM), BP master configuration, and output management
- Oversaw daily incident management, ensuring swift resolution and continuity of operations
- Facilitated escalation management for clients, addressing complex issues and new processes
Senior Logistics Consultant - Samsung SDS Europe Ltd. - All European Subsidiaries
(2018-03 - 2025-05)
Samsung SDS Europe Ltd is a leading global provider of information and communication technology (ICT) with more than 40 years of experience in cloud services, enterprise solutions and digital logistics.
- Worked on SAP ECC 6.0 and implementation project for SAP S/4 HANA on Premises (implemented in 2021) and participated in Brownfield implementation project
- Worked on BP master migration activities, Advance ATP, Output management, and S/4 Hana credit management
- Spearheaded logistical consultancy efforts, providing robust support to all European Samsung subsidiaries on SD/MM issues, change requests, and EDI projects
- Orchestrated EDI projects, implementing IDOCs for customers including ORDERS, ORDRSP, DESADV, and INVOIC, while resolving day-to-day EDI issues
- Championed the implementation project for Hybris and GPV2, integrating with SAP for Germany and the UK, generating external revenue for the company over three years and independently managing both projects
- Oversaw daily incident management for all European subsidiaries, ensuring swift resolution and continuity of operations
- Facilitated escalation management for clients, addressing complex issues experienced by team members effectively and efficiently
- Guaranteed timely delivery of tickets, change requests, and projects, ensuring rigorous adherence to service standards
- Provided knowledge transfer and mentorship to junior team members regarding business processes and voice of customer feedback
SAP Senior Consultant (Team Lead) - Capgemini Consulting India Pvt Ltd.
(2015-04 - 2017-11)
Client: Molnlycke Health Care (Sweden). MHC (Molnlycke Health Care) is a Swedish medical device company headquartered in Gothenburg and active internationally. The company manufactures and sells wound care and single-use surgical products and is a service provider to the healthcare sector. The surgical division includes medical devices such as drapes, gowns, facemasks, and headwear.
- Led and managed a team of six OTC consultants, fostering collaboration and performance
- Served dual roles as a Business Analyst and Service Owner, bridging gaps between client requirements and team deliverables
- Directed an agile-based project for EDI acceleration, enhancing efficiency and speed
- Executed SAP rollout for Malaysia, Thailand, and Hong Kong, independently managed all three projects
- Handled day-to-day incident management and change requests for customers, ensuring service quality
- Resolved escalations from clients, tackling complex issues faced by the team with strategic oversight
- Ensured timely and efficient delivery of incidents, change requests, and projects; successfully secured additional revenue through external project contributions within MHC
- Facilitated knowledge transfer and guidance to junior subordinates, assisting in day-to-day ticket resolution
SAP Consultant (Sales & Distribution) - Computer Sciences Corporation India Pvt. Ltd. (DXC Technologies)
(2012-12 - 2015-04)
Client: EMC Square (USA). EMC Corporation (stylized as EMC²) is an American multinational corporation headquartered in Hopkinton, Massachusetts, United States. EMC offers data storage, information security, virtualization, analytics, cloud computing and other products and services that enable businesses to store, manage, protect, and analyze data.
- Diagnosed and resolved interface issues across platforms, including Gemstone, PAS, ACE, Oracle 11i, CXP, DXP, Install base, and SCI, alongside IDOCs
- Successfully handled a high volume of tickets and change requests, meeting service level agreements using the ServiceNow tool; collaborated with the ABAP team for layout alterations and enhancements
- Engineered function and technical specifications for change requests and projects, overseeing integration and user acceptance testing documentation
- Managed OTC-related issues, consistently adhering to SLA requirements and ticket resolutions
- Conducted configuration changes through work requests, effectively analyzing client requirements while providing time estimates and ensuring on-time delivery of change requests
SAP Consultant (Sales & Distribution) - Computer Sciences Corporation India Pvt. Ltd.
(2011-11 - 2012-12)
Worked in Shared support and handled clients: Netmagic, Klueber Lubrication, and Autolek
