Abhishek Thapa

Customer-focused Retail and Hospitality Assistant with over three years' experience delivering exceptional customer service in fast-paced retail, liquor retail and hospitality environments. Skilled in customer engagement, sales support, POS operation, cash handling, stock replenishment, visual merchandising and inventory management. Professionally trained in Flair Bartending and Barista Skills with strong beverage knowledge and a commitment to responsible alcohol service.

Proven ability to build positive customer relationships, maintain high operational standards and support team objectives while working towards sales targets. Reliable, adaptable and flexible, with excellent communication skills and availability to work evenings, weekends and peak trading periods.

Sales Assistant / Liquor Store Assistant - SHIVA SHAKTI LIQUOR SHOP - Hattiban, Lalitpur

(2023-07 - 2026-03)

• Delivered exceptional customer service by welcoming customers, identifying their needs and recommending suitable products.
• Processed cash and card transactions accurately using POS systems while maintaining transaction accuracy.
• Supported daily sales by promoting products and providing knowledgeable recommendations.
• Maintained attractive product displays and ensured excellent shop floor presentation.
• Replenished stock, organised deliveries and maintained accurate inventory levels.
• Assisted with stock rotation and stockroom organisation to maximise product availability.
• Followed company policies, age-verification procedures and responsible alcohol licensing regulations.
• Maintained high standards of cleanliness, health & safety and store compliance.
• Worked collaboratively with colleagues to ensure smooth daily store operations during busy trading periods.

Bartender / Hospitality Team Member - MIRCH Restaurant - Kathmandu, Nepal

(2022-01 - 2025-04)

• Delivered outstanding customer service by greeting guests, taking accurate orders and providing a welcoming dining experience.
• Prepared and served alcoholic and non-alcoholic beverages while maintaining quality and presentation standards.
• Operated POS systems and processed payments accurately.
• Recommended beverages and menu items to enhance the guest experience and support sales.
• Maintained bar cleanliness and complied with food hygiene and health & safety standards.
• Restocked beverages and bar supplies to ensure uninterrupted service.
• Worked effectively with kitchen and front-of-house teams during busy service periods.
• Ensured responsible alcohol service by checking identification where required.
• Demonstrated excellent multitasking, communication and teamwork in a fast-paced hospitality environment.

Bachelor of Commerce - Commerce - Indira Gandhi University (2020-01 - 2023-06)

Higher Secondary Education (10+2) - HSEB Equivalent - United Academy Higher Secondary School (2015-01 - 2015-12)

School Leaving Certificate - SLC - Little Angels School (2013-01 - 2013-12)

MSC In Project Management - Project Management - The University of Law (2026-06 - 2028-06)