Abigail Bodell

I am a friendly & reliable, highly organised professional with over 5 years reception and administrative experience working in a fast paced healthcare environment. I have a proven ability to deliver high standards of care, professionalism and attention to detail when carrying out my clinical and clerical duties. I am experienced in supporting both children and adults, including those with physical, learning and developmental disabilities.

I have strong communication & administrative skills, with the ability to remain calm, professional & efficient under pressure.

Ultrasound Support worker / Receptionist - Barking, Havering & Redbridge NHS Trust

(2020-01)

• Worked as the first point of contact for patients, families & visitors in a busy clinical environment.
• Supported a wide range of patients, including children, vulnerable adults, individuals with disabilities & those with communication needs.
• Demonstrated strong multitasking skills in a fast paced environment, balancing clinical duties with reception duties & admin responsibilities.
• Completed administrative duties including filing, photocopying, printing, creating & sending appointment letters.
• Checked in patients, verified personal details whilst ensuring accurate & confidential record keeping in line with the Data Protection Act & Hospital policies.
• Worked collaboratively with Health care professionals & support staff.
• Handled incoming & outgoing calls, redirecting calls to the relevant department & managing enquiries & complaints in a professional manner.
• Made & rescheduled appointments with strong attention to detail to ensure they aligned with the correct gestational age & their assigned Consultant's working schedule.

Seasonal Customer Service Assistant - ARGOS

(2019-01 - 2019-12)

• Assisted a wide range of customers, including parents & children whilst working quickly & accurately under pressure during the busy Christmas period.
• Communicated clearly when helping customers with product collections, purchases & queries.
• Supported store organisation through stock handling, maintaining tidy work areas & following procedures.

Cashier - Adventure Island

(2018-01 - 2018-12)

• Welcomed customers daily in a busy family environment, whilst confidently communicating with children, parents & school groups.
• Handled customer enquiries & complaints in a professional manner, whilst helping to resolve issues efficiently.
• Maintained a clean, organised and presentable work environment.
• Awarded Top Seller for Upgrades due to my strong communication skills, confidence & customer interactions.

Dental Nurse Apprenticeship - PITSEA DENTAL CARE

(2019-01 - 2019-12)

• Supported Dental staff with preparing treatment rooms & equipment before appointments.
• Followed hygiene, safeguarding & health & safety procedures carefully.
• Helped create a calm & reassuring environment for patients, including children & nervous patients.
• Supported care for patients with additional needs & disabilities, with an understanding & respectful approach.

Secondary Education - BRENTWOOD URSULINE CONVENT HIGH SCHOOL (2011-01 - 2017-12)

Level 2 - Hair & Media makeup - SOUTH ESSEX COLLEGE - SOUTHEND CAMPUS (2017-01 - 2019-12)