Customer Team Member - Co-op Food - Barrow in Furness, Harrel Lane
(2018-06 - 2022-06)
- Promoted membership scheme, increasing customer sign up in line with personal targets.
- Offered professional, efficient point-of-sale service to minimise queuing time and maximise customer satisfaction.
- Provided cheerful, professional customer service, offering a can-do attitude to all requests.
- Resolved customer issues effectively and efficiently, seeking support from Team Leader or Manager as needed.
- Monitored product levels to maintain well-stocked, visually-appealing sales floor arrangements.
- Handled bakery duties, carefully transporting goods and organising for well-presented displays.
- Prepared promotional displays for the sales floor, ensuring smart, tidy product presentation.
- Identified individual development needs with appropriate training.
- Operated tills for cash and card transactions with perfect accuracy.
- Requested official identification for age restricted purchases and verified details, consistently meeting strict legal standards of underage sales.
- Worked closely with Team Leader or Manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organised merchandise in impulse areas to drive product sales.
Customer Team Leader - Co-op Food - Barrow in Furness, Harrel Lane
(2021-09 - 2022-06)
- Maintained up-to-date knowledge of product and service changes, including current offers and promotions as well as any new or updated things that were coming up within the business that would affect customers.
- Promptly responded to inquiries and requests from customers.
- Investigated and resolved customer inquiries and complaints with empathy.
- Responded to customer requests with friendly, knowledgeable service and support.
- Collaborated with staff members to enhance customer service experience.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Adhered to all confidentiality requirements at all times.
- Lead shifts and complete all tasks that need to be done efficiently before the shift ends.
- Allocated jobs for other team members to complete during the shift.
- Handled any product recalls or IT issues.
Healthcare Science Assistant Pathology Reception - Furness General Hospital
(2022-07)
- Handle patient medical records and sensitive information.
- Correct handling and recording of specimens.
- Answering phone to patients or staff, and needing to be able to give them guidance in a professional manner.
- Calling GPs or Drs for specimen information.
- Adhere to private and confidential protocol.
- Keeping desk and reception area clean and tidy.
- Washing hands after handling of specimens.
- Knowledge of time-sensitive tests and the correct laboratory they need to go to.
- Being able to work on my own or with lack of instructions and being able to prioritise workload efficiently.
- Helping the rest of the team to optimise work flow.
- Training new members of the team in all areas of reception.
