Abigail Pagan

Motivated and organised professional with substantial experience in fast-paced customer service and supervisory roles. Skilled in communicating with a wide range of people, handling enquiries, maintaining accurate records, and supporting efficient day-to-day operations in busy environments. Experienced in leadership, multitasking, and working under pressure while maintaining professionalism and attention to detail.

Currently working as a Shift Supervisor, where I have developed strong administrative, organisational, and customer service skills including scheduling support, cash reconciliation, record-keeping, and staff coordination. Confident using IT systems, handling confidential information, and delivering compassionate, professional support. Highly motivated to apply transferable skills within a patient-focused NHS outpatient environment.

Volunteer - Age UK, Harpenden - Harpenden

(2026-01)

• Provide friendly and professional support to customers and visitors
• Operate tills and handle payments accurately
• Process and log stock, donations, and Gift Aid information
• Maintain organised records and stock levels
• Respond to customer enquiries and provide assistance

Shift Supervisor - Shaken Cow, Harpenden - Harpenden

(2024-04)

• Deliver high-quality customer service in a fast-paced environment
• Supervise staff, delegate tasks, and support daily operations
• Handle customer enquiries and resolve issues professionally
• Complete cash reconciliation and maintain accurate records
• Monitor stock levels and manage ordering processes
• Maintain strong organisation while balancing multiple priorities

Kitchen Assistant / Prep Cook - Tabure - Harpenden & St Albans

(2022-05 - 2023-06)

• Worked efficiently within a busy team environment
• Maintained high standards of cleanliness and organisation
• Followed strict health and safety procedures
• Developed strong time management and multitasking skills

Full-Time Study

(2023-06 - 2024-04)

BA (Hons) - Fine Art - London Metropolitan University

UAL Level 3 Extended Diploma - Art & Design - Oaklands College