Abinay Gurung

I am a dynamic, passionate, and hardworking individual with strong experience in customer service and hospitality. I enjoy working in fast-paced environments where I can interact with people, learn new skills, and challenge myself professionally and personally. I am highly motivated, reliable, and always eager to grow and improve.

I have excellent communication skills, strong attention to detail, and the ability to remain calm and professional under pressure. I work well independently as well as part of a team and always aim to provide a positive experience for the people around me. I also have a strong passion for languages and different cultures.

I speak Mandarin Chinese and have knowledge of Cantonese, allowing me to communicate with a wide range of people. I have a deep appreciation and understanding of Japanese culture through family connections and personal interest, and I am currently learning Hindi to continue expanding my language skills and cultural knowledge. My interest in languages helps me connect naturally with people from different backgrounds and creates a welcoming and respectful environment.

I am always looking for opportunities to learn, grow, and contribute positively while bringing energy, dedication, and professionalism to everything I do.

Room service server - Four Seasons-Fleet - Fleet

(2025-08)

• 5-Star Guest Service
• Luxury Hospitality Standards
• Telephone Etiquette
• Taking Food & Beverage Orders
• Allergy and Dietary Requirement Awareness
• Food and Beverage Service
• Guest Relations
• Attention to Detail
• Teamwork
• Professional Presentation
• Problem Solving
• VIP Guest Service
• Responsible and Reliable Work Ethic

Front House Team Member - Nando's-Aldershot, Hampshire - Aldershot, Hampshire

(2022-12 - 2023-08)

• Greeted and welcomed guests with a friendly and engaging attitude, ensuring a warm and positive customer experience.
• Took food and drink orders accurately, answering customer inquiries about the menu and providing recommendations when necessary.
• Processed transactions at the register, including handling cash, credit card payments, and loyalty rewards.
• Served food and beverages to customers at their tables, ensuring all orders were delivered correctly and promptly.
• Monitored dining area to ensure cleanliness and maintain a well-presented environment.
• Assisted with customer complaints or special requests, ensuring satisfaction by providing solutions or escalating to management when needed.
• Worked collaboratively with kitchen staff and back-of-house team to ensure smooth and efficient service during busy shifts.
• Managed takeaway and online orders, ensuring correct packaging and timely pickup or delivery.
• Provided assistance in training new team members on front-of-house tasks and customer service standards.

Customer Service Advisor - B&Q-Farnborough - Farnborough

(2018-11 - 2019-06)

• Presenting a professional and friendly first impression of the firm to all visitors and clients
• Provide support to administration staff
• Receiving incoming calls and ensuring their distribution on the relevant employee
• Greeting visitors and directing them to the appropriate departments or individuals
• Perform administrative tasks, including filing and photocopying
• Running on professional errand (Handling and trusted with cash)
• Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area
• Sort and place materials or items on racks, shelves or in bins according to organizational standards
• Open bales, crates and other containers
• Maintains inventory controls by collecting stock location orders, printing request, recording amounts of materials or items received or distributed through a computer. May also assist in counting of physical inventory
• dealing with general inquiries about consumer issues
• providing advice via the telephone and online
• maintaining records and information systems
• compiling statistics
• preparing and distributing publicity materials and displays
• interpreting/explaining legislation, sales contracts and/or official contracts
• negotiating and/or acting as an intermediary with service providers/retailers
• maintaining awareness of changes to codes of practice and consumer rights legislation

Cleaner - Maida Gym-Aldershot - Aldershot

(2018-04 - 2018-04)

• Clean, stock and supply designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc)
• Stock and maintain supply rooms
• Follow all health and safety regulations

Secretary/Receptionist - Maida Gym-Aldershot - Aldershot

(2018-04 - 2018-04)

• Presenting a professional and friendly first impression of the firm to all visitors and clients
• Provide support to administration staff
• Receiving all incoming calls and ensuring their distribution on the relevant employee
• Greeting visitors and directing them to the appropriate departments or individuals
• Perform administrative tasks, includingfiling and photocopying
• Running on professional errand (Handling and trusted with cash)

Bachelor's - Professional Policing - The Nottingham Trent University-Nottingham (2022-09 - 2025-07)

A-Level or equivalent - Public Services - Farnborough Tech-Farnborough (2017-09 - 2019-06)

GCSE - English - The Wavell School-Farnborough (2012-09 - 2016-06)

GCSE - PE, Philosophy and Ethics, Maths and Science - The Wavell School-Farnborough, Hampshire (2012-09 - 2016-06)

Diploma of Higher Education