Abraham Fernandes

Highly motivated and customer-focused railway professional with over 7 years of experience at ScotRail delivering high standards of passenger support, operational excellence and customer service in fast-paced environments. Proven ability to assist passengers, manage service disruptions, resolve challenging situations calmly and maintain safety standards at all times. Experienced in PTS environments, COSHH procedures and working under pressure.

Train Presentation Operative - ScotRail - Aberdeen

(2019-02)

• Deliver excellent customer service and passenger assistance
• Support passengers during delays and disruptions
• Carry out safety and operational checks
• Apply COSHH procedures and safely handle chemicals
• PTS trained and experienced in railway environments
• Work effectively under pressure and in a team

twelfth grade in high school