Support Worker - St Anne's Community Services - Leeds
(2022-09)
Provided compassionate, person-centred support to adults and young people with mental health needs, learning disabilities, physical disabilities, and complex health and social care needs.
- Developed trusting relationships with individuals by using empathy, active listening, and a non-judgemental approach to understand their needs, preferences, strengths, and personal goals.
- Supported individuals to identify what was important to them and encouraged greater independence, confidence, resilience, and involvement in decisions about their wellbeing.
- Assisted individuals experiencing anxiety, low mood, emotional distress, loneliness, and social isolation by providing encouragement, reassurance, and practical support.
- Supported individuals to access meaningful activities, social opportunities, and community involvement to improve wellbeing and reduce isolation.
- Worked with individuals, families, carers, and professionals to understand wider factors affecting health, including social circumstances, daily living challenges, and barriers to independence.
- Supported personalised care plans and contributed observations to reviews, helping ensure support remained appropriate and centred around individual needs.
- Worked collaboratively with nurses, social workers, healthcare professionals, and other agencies to provide coordinated support.
- Identified changes in individuals' physical or mental wellbeing and escalated concerns appropriately to relevant professionals.
- Supported medication administration safely in line with organisational policies and individual care plans.
- Maintained accurate records, case notes, incident reports, and safeguarding documentation while adhering to confidentiality and GDPR requirements.
- Promoted equality, diversity, dignity, choice, and respect when supporting individuals from different backgrounds and communities.
Pharmaceutical Sales Representative - SmartLife Pharmaceuticals Ltd. - Nigeria
(2020-01 - 2022-07)
- Developed strong relationships with pharmacists, doctors, and healthcare professionals, strengthening communication and partnership skills.
- Provided accurate medicines information and supported healthcare professionals with product education.
- Responded to healthcare enquiries and developed confidence communicating complex health information clearly.
- Worked closely with pharmacy teams to support medicine availability and improve patient access.
- Maintained accurate records and prepared reports in line with company procedures.
Community Pharmacist - Federal Medical Centre, Keffi - Nigeria
(2018-12 - 2019-11)
- Provided patient-focused pharmaceutical care, including counselling on medication use, adherence, side effects, and healthy lifestyle choices.
- Supported patients to understand their treatment plans and make informed decisions about their health.
- Worked collaboratively with doctors, nurses, and multidisciplinary healthcare teams.
- Identified medication-related concerns and supported safe and effective medicine use.
- Maintained confidential patient records and accurate dispensing documentation.
- Delivered health promotion and patient education activities.
