Adam Chapri

My career spans diverse sectors, building a strong foundation in client service and analytical detail. Initial roles in public service (Leicester City Council) and retail (TK Maxx) developed my professional communication and customer focus. I gained technical proficiency in logistics at Unipart before specializing in financial security.

As a Card Fraud Specialist (at Santander), I applied analytical tools to prevent fraud. Most recently, at Hastings Direct, I conducted policy reviews to ensure compliance and identify risk. Throughout, I have consistently demonstrated meticulous attention to detail, process adherence, and a commitment to secure, customer-centric outcomes.

Re-ablement Assistant - Leicester City Council - Leicester

(2019-07 - 2019-07)

Whilst working with the highly trained and qualified re-ablement team I was trained to make phone calls to pharmacies and chemists around Leicester and administer blister packs to those who needed them this enabled me to gain confidence in talking in a professional manner over the phone. While on duty I often went to patients' homes to carry out after care re-ablement duties as well as conducting health and safety checks upon arrival.

Store Associate - TK Maxx - Leicester

(2020-12 - 2022-03)

At TK Maxx I was allocated to the men's and women's clothing and the footwear departments. Occasionally I supported the frontline staff at the cashiers. My main duty was to ensure I was selling the right product with the correct labels.

I prioritised my shifts by guaranteeing that targets were met by completing all tasks that were given to me by management. I prevented store thefts by ensuring that the stock had the right security measures and deterred any suspicious behaving individuals by asking if they required assistance. This experience allowed me to gain a wide overview of what customers liked and disliked about the fashion industry.

The involvement of me working at the cashiers and TK Maxx in general helped me become more confident in talking to customers in a professional manner.

Logistics Assistant - Unipart Logistics - Lutterworth

(2022-07 - 2022-07)

My seven-and-a-half-hour day consisted of monitoring iPhones, iPads and Macs ensuring they reached their desired location intact being carefully packed and that the serial numbers must always matched. However, if they did not match, they were relabelled as a mismatch and sent to another location within our warehouse to be processed again and to find where said iPhone, Mac or iPad must go. This job gave me the training required to be tech savvy and gain confidence in using technology and gain an insight on how iPhone, Macs and iPads must be stored.

Card Alert/Card Fraud Specialist - Santander - Carlton Park

(2023-08 - 2024-07)

Experienced card Fraud specialist with over 11 months of banking experience, focusing on card fraud detection and prevention. Capable of applying modern analytical tools and procedures to detect fraudulent activities, reduce risks, and improve security measures. A track record of successfully adopting fraud detection measures and offering excellent customer service.

• Blocked customers' cards who have had fraud on them as well as updating customer information to ensure we have the correct up to date information.
• Used data analytics tools and techniques to detect and investigate possible fraudulent activity on credit and debit card accounts.
• Conducted an in-depth investigation of fraud patterns and trends to establish proactive fraud prevention techniques.
• Worked with cross-functional teams to improve fraud detection systems and procedures.
• Assisted customers with fraud-related inquiries and concerns, and resolved them quickly and accurately.
• Educated customers on fraud prevention best practices and security measures to lower the likelihood of future fraud.
• Worked closely with the customer service staff to ensure that fraud cases were handled seamlessly and that customer satisfaction levels remained high.

Policy Review Team Member - Hastings Direct

(2024-11 - 2025-05)

Conducted detailed reviews of customer insurance policies to validate accuracy, suitability, and compliance with internal and regulatory standards. Identified and investigated potential fraud indicators as part of the organisation's first line of defence, protecting both the business and genuine customers. Delivered clear, customer-focused outcomes by ensuring policies were correctly set up and aligned with customer needs.

• Collaborated closely with Technical Advisors to enhance decision-making quality through coaching, feedback, and ongoing development.
• Completed an intensive training programme and consistently applied best-practice processes to maintain high levels of accuracy and risk awareness.
• Contributed to a positive team culture within a hybrid working environment, balancing office collaboration with remote productivity.

GCSEs - Judge Meadow Community College