Adam Crowe

Strategic and results-driven senior manager with 20+ years international leadership experience in the TIC sector. Demonstrated expertise in managing ISO compliant businesses, certification and laboratory operations. Proven success in delivering operational excellence, driving customer experience improvements, strategy delivery, and managing quality.

Adept at stakeholder engagement across clients, regulatory authorities, governance committees and certification bodies. Strong commercial acumen, collaborative leadership style, focused on quality, compliance, and impact.

ROFESSIONAL EXPERIENCE

Head of Circular Living Standards WRAP (NGO) Jun 2024 – Present

Leading creation of standards and a global certification scheme supporting circular economy objectives:

 Established WRAP as a recognised ISO-compliant certification scheme owner

 Designed and implemented scheme governance, technical committees, and QMS infrastructure

 Developed a 3-year financial model and costed budgets for long-term sustainability

 Recruited ISO-accredited CBs, created CB committee to ensure consistent & scalable delivery

 Oversaw the publication of the inaugural standard “Preloved Certified” under a fast-track timeline

Senior Operations Manager LEATHER WORKING GROUP  Dec 2022 – Apr 2024

Led operations, global audit programme management, and member engagement for a sustainability-focused certification scheme:

 Mapped scheme framework against ISO 17065 & ISO 17067 and developed compliance roadmap

 Designed global auditor training and competence framework covering 20+ auditors

 Implemented a QMS transformation and launched SOP overhauls to elevate ISO compliance

 Directed continuous improvement project to enhance service quality and stakeholder satisfaction

Certification Consultant CERTI-FI SCHEMES Ltd Aug 2022 – Dec 2022 (FTC)

Developed renewable energy certification scheme for ISO 17067 compliance and UKAS approval:

 Delivered full GAP analysis of existing documentation against ISO 17067

 Drafted an ISO 17065-compliant scheme including standards and all supporting documentation

 Led engagement with CBs and UKAS to ensure pragmatic, audit-ready scheme delivery

Certification Director MCS SERVICE COMPANY Ltd Apr 2020 – May 2022

Directed the UK Government-backed certification scheme for domestic renewable energy, managing relationships with ISO-accredited CBs, consumer codes, UKAS, BEIS, OFGEM, and industry contractors

 Delivered Scheme Framework overhaul to align with ISO 17065 and drive CB performance

 Convened Scheme Committee, enabling stakeholder governance and impartiality oversight

 Negotiated new CB licence agreements with SLAs & KPIs, to enhance accountability and compliance

 Built and led the internal audit/surveillance function, delivering ISO 17020-compliant inspection activities

Business Manager VPS TRANSOIL Sep 2019 – Mar 2020

Managed a £3M ISO-certified testing laboratory serving global energy sector clients.

 Implemented in-house audit programme to ensure ISO 9001 & ISO 14001 accreditation

 Led ISO 17025 readiness project, delivering compliance roadmap and digital transformation through LIMS implementation

Assistant Director – Cord Blood ANTHONY NOLAN CHARITY Mar 2019 – Sep 2019 (FTC)

Directed operational reform of laboratory QMS for blood tissue typing and cryo-storage programme.

 Delivered strategic QMS white paper and process improvement to align with ISO 17025 and GLP

 Introduced KPIs and overhauled team structure to boost efficiency across remote collection teams

Business Unit Head ELEMENT WARRINGTONFIRE Aug 2016 – Sep 2018

Directed ISO 17065 certification & ISO 17020 inspection operation with £7.5M turnover & 50+ personnel:

 Restructured field-based audit and inspection teams with robust KPI tracking to enhance service

 Managed UKAS relationship, internal audit programme, and systematic non-conformance close-out

 Drove operational and financial performance, improving customer satisfaction, revenue and EBITDA

Operations Manager SGS BASEEFA Aug 2014 – Aug 2016

Led a globally respected ISO 17065 CB & ISO 17025 laboratory with £5M turnover and 35 personnel:

 Spearheaded digital business systems transformation project, enhancing audit programme delivery, operational efficiency, and customer satisfaction

 Primary lead for UKAS engagements and internal audit resolution

MSc Aquatic Resource Management, King’s College London

BSc (Hons) Environmental Biology, Manchester University