Insurance Claims Handler with 10 years of industry experience
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As an efficient worker when it comes to insurance claims handling and with a passion for the terms and conditions with all things insurance. I get my enjoyment out of my career by helping people and making sure that I have done the best I can in the moment. I have been working in the insurance industry for around 10 years, with experience working for defendants and claimants.
With the skills I have gain during my time in the industry, I am looking find the right company that allows my current knowledge to be used and built upon. I am well versed complaint resolution and handling in alignment with the FCA. I am very productive with my work and I have very good organisation skills when it comes to prioritising workloads.
I am looking for a company who will value my efforts as much as I value the work that I can do for them.
Existing Claims Handler - Credit Hire at Lancaster Gate Assistance (2022-11 – Present)
I first started out as an FNOL member when the company was created. My knowledge and experience was immediately recognised and I was promoted to an FNOL Senior Claims Handler, assisting colleagues with complex claims and auditing as well as complaints handling, investigating and resolutions. Due to losing my second senior and there being a year period of doing the role by myself, I made the decision to change roles internally into a Non-Hire Claims Handler role which I continue to do to this day.
Motor Insurance Claims Handler at Hastings Direct (2022-01 – 2022-09)
Taking inbound calls and making outbound calls when necessary, I take the First Notification Of Loss when the customer has first had a collision and take the claim all the way through to the end, whether that is making payments for a Total Loss vehicle, or dealing with services to repair a vehicle. Complaints handling and customer service are a key to my role as well as being able to build rapport very quickly on each call, showing both empathy and sympathy.
Fraud and Cyber Crime Advisor at Concentrix (2021-03 – 2021-12)
Inbound calls relating to victims of fraud and cyber crime, advising techniques and ways to prevent this from happening in the future as well as consolidating upset and distressed victims.
Writer, Editor, Cinematographer at eTeknix (2020-08 – 2021-03)
Writing and editing scripts for comedic value on a technology review YouTube channel, along with recording the videos and editing the videos, I was able to build up knowledge on performance timing, video editing a musical adaptations for the review videos. I left the career only due to it being a 4 hour journey to the studio everyday.
Insurance Claims Handler at The Co-operative Insurance (2019-06 – 2020-07)
My duties include dealing with new claims as well as existing claims, dealing with under writers, legal disputes, computing skills, adjusting No Claims Discounts as well as ensuring the best customer experience with ourselves, our brokers as well as our suppliers. I have developed a wide knowledge of fully comprehensive insurance and enjoy the area of business.
Fabric Cutter & Hardware Assembly at Distinctive Makers Ltd (2015-09 – 2019-06)
My duties in this job included cutting fabrics to the correct lengths, checking that the fabric had no flaws in it, measuring curtain and blind profiles, customer queries and customer service, stock checks, emailing and phone calling customers and co-workers in both Harleston branch and Watford branch.
Diploma in Social Media Marketing – Shaw Academy (2016-12 – 2017-02)
GCSE in English, Mathematics, ICT, Science – Archbishop Sancroft High School (2005 – 2010)
