Adam Khalifa

My name is Adam Khalifa, I have a BA (Hons) First Class Degree in Economics. I have strong communications skills, customer service experience and administrative skills as a result of my previous job roles. I love to stay organised and maintain control over all the things I am interested in whether that be personal or professional interests.

Customer Service Advisor - British Gas

(2022-10 - 2023-11)

• Answered 100+ daily inbound calls from vulnerable customers, providing clear billing guidance and ensuring compliance with company controls.
• Analysed billing data in SAP and AWB to interpret usage trends, delivering tailored resolutions and improving accuracy of financial reporting.
• Maintained professional conduct during peak periods, adhering to process standards and supporting seamless operations under high demand.
• Collaborated with cross-functional teams to map and optimize call resolution workflows, reducing average handling steps

Customer Service / Dispatch Co-ordinator - Roof Maker Ltd

(2022-08 - 2022-09)

• Managed post-sales complaint resolution and coordinated dispatch teams to align service schedules with operational priorities.
• Utilized Sage and HubSpot to maintain structured service records and feedback logs, supporting data-driven insights and reporting.
• Streamlined dispatch workflows, improving on-time service delivery through process design and coordination.

Pensions Assistant - Leicestershire County Council

(2021-07 - 2022-06)

• Examined pension records in Altair and Excel, ensuring 100% data accuracy and compliance with governance requirements.
• Updated employment statuses and contribution records via structured processes, reinforcing control frameworks and compliance.
• Executed critical tasks independently, demonstrating reliability and process adherence in high-volume administration.
• Supported small-scale system enhancements to improve record-keeping workflows and data integrity

BA (Hons) - Economics - De Monfort University, Leicester City (2017 - 2020)

A-Levels - Wygeston and Queen Elizabeth I College, Leicester City (2015 - 2017)

GCSEs - Crown Hills Community College, Leicester City (2010 - 2015)