Adam Lucuk

Senior Transformation & Change Leader with 20+ years' experience directing complex technology, CRM, and operating-model change across Tier-1 retail, commercial, wealth, and capital markets banking. Track record leading multi-year, multi-£m programmes as a trusted partner to ExCo and MD-level stakeholders, driving measurable improvements in customer experience, operational efficiency, and risk-controlled delivery. Now seeking to bring this leadership to a single organisation on a permanent basis, in a Transformation Director, Head of Change, or Programme Director capacity.

Senior Transformation Manager at Globant (2025-04 – Present)

Engaged in a director-level capacity leading transformation and product delivery governance for UK financial services clients.

• Alpha Bank London (Salesforce Transformation): Led delivery of a major CRM and digital transformation programme spanning customer engagement, servicing, and digital channels; owned end-to-end delivery governance and senior stakeholder engagement, achieving 5/5 client CSAT.
• Mortgage Advice Bureau (Product Function): Accountable as lead for delivery and portfolio governance across a multi-workstream product transformation; own weekly executive reporting to C-level stakeholders, RAID and decision-log governance, and cross-functional/steering committee facilitation.

Programme / Delivery Director at iMMERSIVE (2024-11 – 2025-03)

Defined delivery governance for a multi-workstream transformation programme, leading three parallel workstreams from design into build and acting as senior escalation point for delivery risk.

Senior Programme / Transformation Manager at EPAM Systems (2021-06 – 2024-11)

Led large-scale transformation programmes across retail banking and financial services, owning governance, financial control, and senior stakeholder management.

• Santander UK: Led a contact-centre and digital servicing transformation impacting 14,000+ customer service agents across voice, chat, and digital channels.
• Santander Consumer Finance: Delivered consolidation of digital customer channels into a single omni-channel servicing model.
• Höegh Autoliners & Onclusive: Delivered CRM and marketing-cloud transformation initiatives supporting sales, service, and client lifecycle management.
• Natilik: Delivered a CPQ transformation supporting sales process automation for a telecommunications-sector client.

Portfolio Manager at Capgemini – Financial Services (2018-02 – 2019-11)

Senior member of a Financial Services consulting practice, owning programme governance and senior client relationships across banking and wealth management.

• St. James's Place: Managed delivery of a CRM (Financial Services Cloud) implementation to the Singapore partner practice, and supported vendor selection for document production and client communications.
• World First: Delivered multi-market digital customer journeys aligned to data privacy and regulatory requirements.
• Weatherbys: Delivered CRM (Financial Services Cloud) integration with core banking platform, and led discovery for a digital banking proposition incorporating biometric identity verification.

Senior Product Change Manager at JLL – Capital Markets (2019-11 – 2020-07)

Led global business readiness and change activities for a strategic CRM platform used across Capital Markets teams.

• Established a Global Product Board and feature-intake governance model to ensure alignment across regional requirements.
• Created a Global Business Readiness Forum to coordinate training, communications, and adoption materials across three regions.

Strategy Consultant at Tessiant Consulting (2021-03 – 2021-06)

Led an operating-model gap analysis for a construction technology client's Professional Services function.

Technology Change Lead Manager at Accenture (Acquired Tquila) (2015-03 – 2018-02)

Led enterprise technology and CRM change programmes across banking, investment management, and regulated industries, managing delivery teams and accountable for delivery quality, stakeholder alignment, and financial performance.

• NatWest Markets: Led a team of analysts to deliver a Tier-1 CRM solution to the Global Markets business, overseeing a security model aligned with the regulatory framework for regulated investment products.
• Generation Investment Management: Led the definition, design, and implementation of a CRM solution for the Client, Control, Research, and Deal Management teams.
• WorldRemit, CIPD, Nielsen, OpenText & Pitney Bowes: Delivered CRM and service-cloud transformation engagements spanning payments, professional membership, media/research, enterprise information management, and global communications sectors.

Multiple Senior Change & Leadership Roles at Lloyds Banking Group (2006-04 – 2015-03)

Progressed through a series of senior change and leadership roles across Capital Markets and Commercial Banking, delivering strategic CRM initiatives, regulatory change, and large-scale business transformation within a Tier-1 banking environment.

• Manager, Strategy – Capital Markets: Led CRM strategy definition and re-branding of the global CRM workstream; acted as SME for internal and external delivery partners.
• Project Manager, Change – Commercial Banking: Delivered a portfolio of Commercial Banking change initiatives with combined budgets exceeding £3.5m, consistently delivering to time and budget.
• Sales Management, Financial Markets: Drove adoption of CRM and MI platforms across 300+ colleagues following organisational change, managing RTB/CTB processes and stakeholder communications.

Management Information Analyst at Citigroup Asset Management (2004-11 – 2006-04)

Data Management Analyst at Deutsche Asset Management (2001-02 – 2004-11)

BA (Hons) in Business Economics