Customer service officer - Teleperformance (HM Passport Office) - London, United Kingdom
(2025-01)
- Communicate with over 60 customers through phone
- Train and mentor team members to promote productivity, leading to 99% customer satisfaction
- Giving passport advice
- Rescheduling appointment
- Helping callers check the progress on their application
- Taking down notes
- Escalating customer issues to other departments
- Processing refunds
- Making use of remote desktop, infinity, DAP and AMS
Customer service officer - Teleperformance (NHS) - London, United Kingdom
(2024-09)
- Booking appointments for callers
- Maintaining customer records
- Resolving customer complaints
- Documenting customer interactions
- Ensuring complete customer satisfaction
- Work toward achieving daily and monthly targets both individually and as part of a team
Customer Service Representative - Webhelp (Vodafone)
(2022-08 - 2022-09)
- Using MS Office, Word, Excel, MS Teams for meetings and project analysis
- Strong logic skill set and attention to details
- Providing proactive customer outreach
- Responding to customer queries through emails with accurate writing skills
- Working closely as part of the team to deliver the best customer service for clients
- Troubleshooting and identifying issues that arise whilst also spotting any recurring issues and trend
Customer Service Representative - Hinduja Global Solutions
(2020-04 - 2022-06)
- Answering questions about company's products and services
- Processing orders and transactions
- Responding to customer inquiries via email (Microsoft Outlook)
- Monitoring clients' confidential correspondence within strict organisation's guidelines
- Providing proactive customer outreach
- Managing statements and invoicing
- Handling inbound and outbound client calls
- Resolving customer complaints
- Collaborating with team members to fulfil organisational needs
- Fulfilling SLA targets
- Working closely as part of the team to deliver the best customer service for clients
- Troubleshooting and identifying issues that arise whilst also understanding any recurring issues and trend
- Used Zendesk app for logging tickets
- Using bespoke Maxcontact software to respond to calls and queries
- Using Secutix and SAP software to check clients' orders and other information
Customer Service Representative - KianaCoby LLC
(2016-06 - 2018-03)
- Verified accuracy of all real estate and financial transactions such as bill payments, refunds, and bank reconciliation
- Processed payroll for staff, provide support to sales teams
- Provided information to client's enquiries, resolved complaints and help clients understand services rendered
- Responded to phone call and email requests
- Maintained customer service records
Administrative assistant - Sanni & Co
(2015-12 - 2016-06)
- Provided administrative support to senior legal team
- Archiving clients' data
- Managed client communication and customer service
- Maintained office calendar, planned and coordinated onsite and offsite meetings
- Answered calls and schedule appointments
- Prepared documents for meetings
- Prepared letters and emails on behalf of other staffs
- Retrieved clients' data, analysed it and produced reports
