Financial Controller Analyst at Santander UK (2017-08 – Present)
- Managed the optimisation of business data production by building efficient and time-saving reports. Reduced the input of human errors to 5% and boosted content generation by 25% through a combination of new data reports.
- Demonstrated excellent communication and stakeholder relationship management techniques to establish and maintain collaborative business partnerships influencing analytical decision making and 80% reduction in time preparation of standard client materials.
- Built and compile an Excel dashboard using information extracted from Murex to visualise core business KPIs (e.g. Monthly recurring revenue, YoY growth) saving 15 hours per week of manual reporting work.
- Challenged data variances, conducting investigations and analysis to provide detailed commentary and recommendations which added a 20% value to generated reports.
- Embraced a continuous improvement ethos while identifying, developing opportunities, streamlining, and scaling existing processes across two business areas.
- Leveraged emerging technologies and analytical tools to provide an innovative approach across financial planning and business intelligence systems to improve the reporting process; identified > £2m in revenues previously not captured.
- Spearheaded the simplification and improvement of current processes and tools across global teams to deliver effective business insight and data-driven solutions decreasing by 25% the reports processing time and increasing usefulness by 40%.
- Overhauled the obsolete legacy data source of two production applications, resulting in increased usability and reduced load time by 50%.
- Played a key role in improving cash flows, reducing costs, increase profits and ROI by providing the management with weekly reports that supported the decision-making process.
- Attained a process re-engineering project to pass over an existing procedure to a different department; restructured communication flow among two business areas and cut down process time by 75%.
Business Support Assistant at Santander UK (2016-02 – 2017-08)
- Optimised business performance through the delivery of comprehensive business support services increasing customer satisfaction by 95%.
- Created a knowledge base of 25 internal resources, improving employee onboarding and reducing time spent per project on administrative tasks by 40% and received an average 90% client satisfaction rating.
- Reviewed operational inefficiencies and executed updated procedures and systems to optimise productivity, quality, and cost effectiveness in the submission of expenses reducing by 30% inconsistencies and mistakes.
- Owned the management and monitoring of the Managing Directors action list and supported the senior stakeholders to ensure key deadlines attained reducing administrative workload to 50%.
Office Manager at Foxtons Group Plc (2014-04 – 2016-02)
- Allocated operational inefficiencies and implemented updated procedures and systems to optimise service quality.
- Administered and monitored all office-related costs by creating a budget plan that helped reduce by 25% current expenditures.
- Promoted within 12 months due to strong performance and organisational impact - ahead of schedule by 12 months.
- Planned and coordinated 40+ training sessions for 50+ negotiations across 5 major offices. Defined agenda and prepared minutes for senior executives.
- Developed excellent stakeholder relationship with all employees, clients and suppliers and monitored service delivery to ensure all corporate and operational requirements where accomplished on a weekly basis.
Customer Service Supervisor at Starbucks Coffee Company (2013-11 – 2014-04)
Assistant Manager at The Castlebar Pub (2013-02 – 2013-08)
Store Manager at Garcia Solis SL (2011-11 – 2013-01)
Researcher/National Statistician at National Office of Statistics (2006-10 – 2011-01)
