Addlin Crystal

Highly motivated individual with a passion for delivering excellent customer service. Skilled in problem-solving and communication. I am also an enthusiastic, self-motivated, reliable, responsible, and hardworking person.

Ability to handle a diverse range of customer inquiries and concerns. Adept at using various customer service software and tools to streamline processes and improve efficiency. To get an opportunity where I can make the best of my potential and contribute to the organization's growth and seeking a challenging position in a reputed organization where I can expand my knowledge, learn new skills and leverage my learnings.

Customer Service Representative at Papa John's Pizza (2017-01 – 2018-12)

• Studied the entire line of company products.
• Offer necessary information about the products to consumer.
• Keep records of customer interactions.
• Handle customer complaints and feedbacks.

ADMIN at CASA MAYA SDN BHD (2020-01 – 2021-12)

• Managed day-to-day office operations, ensuring a smooth and efficient workflow for the team.
• Coordinated complex calendars and scheduling for the team, including meetings, appointments, and deadlines.
• Handled all incoming and outgoing correspondence (phone calls and emails) with professionalism and efficiency.
• Maintained and updated electronic and physical filing systems, ensuring 100% data integrity and quick retrieval of confidential documents.
• Drafted and prepared professional documents, reports, presentations, and internal/external correspondence using Microsoft Office Suite (Word, Excel, PowerPoint).

Subject Matter Expert (SME) & Customer Experience Representative at UBASE Asia Sdn Bhd (2021-01 – Present)

• Charge of collecting information, writing, and maintaining training materials and the knowledge base a support team will use as the first source of information regarding client.
• Take full accountability for quality and accuracy of day to day job responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience, efficiency and effectiveness and operational risks.
• Review all cases, reports, and documents to ensure compliance/adherence with policies and procedures.
• Attending Inbound & Outbound, Live Chat, Email and Social Media enquiries and complaints.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Studied the entire line of company products and services including the case tagging.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Build sustainable relationships and trust with customer cases through opening and interactive communication.
• Delivered advanced product training, high-impact product demonstrations and onboarding sessions to the team,

UPSR – SK PUCHONG UTAMA 1 (2007-01 – 2011-12)

SPM – SMK PUCHONG UTAMA 1 (2012-01 – 2016-12)