Adebola Olatinwo

Highly organised and detail-oriented administrative professional with experience in regulated financial environments and a strong understanding of accuracy, confidentiality, and data management. Currently studying BSc Nursing at Coventry University, with hands-on training in Basic Life Support, Manual Handling, and Hand Hygiene. Confident communicator with advanced MS Office skills and a calm, patient-focused approach, now seeking to contribute administrative support to healthcare services within the NHS.

Experienced in working with vulnerable individuals, managing sensitive situations, and maintaining safety while offering reassurance, structure, and emotional support. Looking to bring a mature, grounded, and stabilising presence to young adults with complex mental health needs in a waking-nights support setting.

Administrative & Compliance Professional | Nursing Student - Coventry University

(2025-09)

Skilled in Documentation, Data Accuracy & Patient-Focused Communication.

Client Support, Communication & Sensitive Case Handling - Freshwater Contract

(2021-06 - 2026-07)

• Stay composed in high-pressure situations and use calm, clear judgment when handling urgent issues.
• Skilled at building rapport and maintaining trust with individuals under stress.
• Safeguard adults and children by recognising concerns and following safeguarding procedures.
• Support individuals to identify personal goals and develop wellbeing plans.
• Strong observational skills: able to recognise changes in behaviour, risk indicators, or safeguarding concerns.
• Experienced in working independently at night-time hours, making decisions without supervision.
• Excellent written documentation and accurate reporting are essential for working nights.
• As a Client Support case Handler, I handled sensitive interactions with vulnerable or distressed individuals with professionalism and empathy.
• Promote positive mental health, reduce stigma, and encourage early intervention.
• Deliver one-to-one wellbeing support, mentoring, and guided conversations.
• Managed confidential information with full compliance with safeguarding standards.
• Stayed calm when dealing with high-stress scenarios, escalations, or urgent issues.
• Led teams, supported junior colleagues, and provided guidance, demonstrating leadership and stability.
• Identified risks, documented comprehensive reports, and communicated concerns effectively to senior staff.

Supporting Vulnerable Individuals - Fresh Waters

(2018-03 - 2021-05)

• Provided calm, structured support to individuals under stress, using active listening and clear communication to de-escalate tension and help them feel heard and understood.
• Regularly dealt with people experiencing anxiety, frustration, or distress, maintaining professionalism and patience throughout sensitive conversations.
• Assisted individuals in understanding processes, next steps, and expectations, breaking down complex information into simple, manageable guidance
• Worked with individuals who were overwhelmed, confused, or struggling emotionally, ensuring they felt supported and reassured.
• Navigated challenging conversations with empathy, clarity, and patience, especially when people were distressed or defensive.
• Encouraged a supportive team environment by sharing knowledge, helping others manage workload, and promoting good practice.

BSc - Nursing - Coventry University

BA - Business Management - University of London school of Business (2007)