Repairs Administrator
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I am an organized, diligent, and hardworking individual who is always willing to improve and continuously learn new skills. I am on a mission to gain as many experiences as possible to develop my customer relationship and technical skills, whilst progressing steadily into an experienced professional. With great attention to detail, excellent communication, and time management skills, I’m capable of working independently and as part of a team.
I’ve always possessed a hands-on proactive approach to work, this helps me work efficiently under pressure and thrive in busy environments.
Customer Service Officer – Damp and Mould Repairs
▪ Being the first point of contact and escalation for queries and complaints
▪ Dealing with complaints from customers and ensuring issues are resolved satisfactorily with clear and written letters or reports to provide accurate audit trails of the complaints.
▪ Ensuring customer contact is achieved within set timescales,
including, taking telephone calls, and responding to emails.
▪ Dealing with day-to-day repair enquiries received and liaising with contractors to ensure a timely resolution of issues.
▪ Providing administration backup for the maintenance surveyors and repairs manager.
▪ Liaising with other departments, staffs, and outside agencies as appropriate
▪ Focusing on continuous improvement using customer feedback and to assist with moving towards digital working.
▪ Working in accordance with GDPR policy and attending trainings on data protection.
▪ Actively contributing towards the team’s key performance indicators and professional standards.
▪ Great decision making, planning and prioritisation skills.
▪ Software used: CRM, MSD, SharePoint, Microsoft Teams, Northgate, Microsoft Word, Excel, Powerpoint and Outlook
2012 Brunel University London
BSc (hons) Business Information Systems
2005 – 2007 Saint Francis Xavier 6th form College London – 3 A-Levels achieved In Business, Sociology and Psychology
2003 – 2005 Kingsdale School London – 11 A- C GCSEs achieved
Including Mathematics Grade C & English Language Grade C
