Adeh Chioma

I am a dedicated and customer-focused professional with a background in healthcare and strong experience working in fast-paced environments where accuracy, professionalism, and effective communication are essential. I have developed excellent interpersonal and organisational skills through working with patients, colleagues, and healthcare professionals, while handling sensitive information and responding to individual needs with empathy and professionalism. I am confident in resolving enquiries, providing clear information, maintaining accurate records, and working effectively as part of a team.

I am reliable, approachable, and committed to delivering a positive customer experience. I am eager to bring my communication, problem-solving, and customer service skills to a role where I can support customers and contribute to a high standard of service.

Medical & Digital Strategy Lead - HerSync - Lagos, Nigeria

(2024-04 - 2026-09)

• Handled customer enquiries and provided timely responses through phone, email, WhatsApp, and other communication channels.
• Managed customer complaints and resolved service issues effectively.
• Built and maintained strong customer relationships.
• Coordinated the delivery of digital healthcare services to customers.
• Communicated information clearly and professionally to customers.
• Monitored customer feedback and improved service quality.
• Maintained accurate customer records and followed up on customer requests.

Medical Laboratory Technician - Lilu Laboratory

(2022-01 - 2022-08)

• Performed routine diagnostic tests, including microscopy, blood film preparation, and urinalysis.
• Conducted phlebotomy, ensuring proper sample collection and handling.
• Conducted blood grouping, cross-matching, and compatibility testing for transfusion purposes.
• Ensured strict adherence to laboratory safety protocols and infection control measures.
• Maintained accurate records of patient test results and laboratory activities.
• Monitored stock levels of laboratory reagents and supplies, ensuring timely restocking

Medical Laboratory Technician - Maviscope Hospital and Fertility Center

(2019-08 - 2021-09)

• Collected and handled patient samples for diagnostic investigations related to general health assessments.
• Performed routine laboratory procedures such as urinalysis, blood group testing, and microscopy.
• Collected semen, high vaginal swab, and endocervical swab sample collection and preparation for analysis.
• Ensured proper labeling, storage, and transportation of samples for further laboratory testing.
• Maintained laboratory equipment, ensuring proper functionality and adherence to quality control standards.
• Supported senior laboratory scientists in preparing test reports for doctors and medical personnel.

Medical Laboratory Technician - Aduwa Medical Laboratory

(2018-01 - 2019-01)

• Collected and processed blood, urine, and stool samples for diagnostic tests.
• Assisted in routine laboratory analyses such as haematology, microbiology, parasitology and Biochemistry.
• Maintained and operated basic laboratory equipment, ensuring functionality and cleanliness.
• Followed strict infection control and biosafety protocols in sample handling and waste disposal.
• Assisted in patient preparation for laboratory tests, ensuring proper sample collection procedures.

National Diploma - Medical Laboratory Technician - Edo State School of Health, Nigeria (2014-10 - 2017-10)

BMLS - Medical Laboratory Science - Ambrose Alli University, Ekpoma (2020-09 - 2025-02)