Adekunle Odutolu

Customer-focused professional with over 14 years of experience in customer-facing roles, delivering high-quality service, building positive relationships and communicating effectively with people from diverse backgrounds. Experienced in handling high volumes of customer interactions, resolving queries, supporting individuals with varying needs and working collaboratively to achieve service delivery targets. Strong interpersonal, problem-solving and organisational skills, with the ability to remain professional under pressure and adapt to changing situations.

Eager to bring these transferable skills to Transport for London as a Customer Service Assistant, helping passengers have a safe, positive and efficient travel experience.

Recruitment & Employment Coach - Ingeus, Restart

(2024-06)

• Supporting vulnerable individuals in accessing essential services and securing sustainable employment through tailored career advice, CV support, and interview coaching.
• Building and maintaining strong relationships with local authorities, voluntary sector partners, and employers to create job opportunities and enhance service delivery for clients.
• Conducting assessments to identify clients’ strengths and barriers to employment, ensuring tailored support that aligns with local policy and community needs.
• Managing caseloads efficiently while delivering high-quality employability services, ensuring effective tracking of project progress and data analysis.

Market Research Manager - Survation

(2022-04 - 2025-09)

• Managing community support projects and client relationships, overseeing program design, data analysis, and reporting to ensure effective service delivery.
• Conducting qualitative and quantitative research, interpreting data, and providing actionable insights.
• Leading a team to execute community support strategies, ensuring accuracy and relevance in data collection and reporting for program improvement.
• Making 50–100 cold calls daily to recruit participants for surveys and gather market intelligence.

Recruitment Manager - Pearson

(2020-09 - 2022-02)

• Developed and implemented community engagement strategies to achieve service delivery targets and enhance support for vulnerable populations.
• Built strong relationships with prospective students and stakeholders to enhance admissions success.
• Managed recruitment events, overseeing logistics and engagement strategies.
• Conducted market research to refine recruitment approaches based on data-driven insights.

Operations Manager - NHS Royal Service

(2020-05 - 2020-09)

• Led a team, providing training, guidance, and performance management.
• Handled high-volume inbound and outbound calls (100–150 daily).
• Developed operational strategies aligned with community support goals and process improvement initiatives to enhance service delivery.
• Built relationships with internal and external service providers to enhance collaboration and improve outcomes for vulnerable residents.

Professional Diploma - UX/UI Design - Love Circular (2024 - 2024)

NVQ Business - Merit - Soccer Coaching Limited (2012 - 2014)

GCSEs - 7 A–C including Maths, English, Science, Spanish - St. Michaels & All Angels Academy (2007 - 2012)