Waitress & Wine Sommelier at 58th Street Jazz Club (2024-09 – Present)
As a Waitress and Wine Sommelier at a prestigious live music and dining venue, I am responsible for delivering a premium dining experience to guests while ensuring the highest standards of service are consistently maintained.
- Welcoming guests upon arrival and creating a warm, professional, and memorable first impression.
- Providing attentive table service throughout the customer journey, ensuring all guest needs are met promptly and efficiently.
- Advising customers on wine selections based on individual preferences, taste profiles, and menu choices.
- Demonstrating extensive knowledge of wine regions, grape varieties, production methods, tasting notes, and food pairings.
- Making recommendations to enhance guests' dining experiences while increasing beverage and wine sales.
- Accurately taking food and beverage orders and communicating effectively with kitchen and bar staff.
- Managing multiple tables simultaneously during busy service periods while maintaining excellent customer satisfaction.
- Monitoring guest experiences and proactively addressing requests, concerns, or special requirements.
- Processing payments accurately using electronic point-of-sale systems and handling cash transactions responsibly.
- Maintaining exceptional standards of cleanliness, presentation, and hygiene throughout the venue.
- Supporting team members during peak periods to ensure smooth and efficient service operations.
- Ensuring compliance with food safety, health and safety, and licensing regulations at all times.
- Developed strong customer relationships, resulting in repeat business and positive guest feedback.
- Consistently exceeded customer expectations through personalised service and professional wine recommendations.
- Demonstrated the ability to remain calm, organised, and efficient during high-volume service periods.
- Contributed to increased wine sales through effective product knowledge and upselling techniques.
Waitress at The Lost Estate (2024-09 – Present)
Professional and highly motivated hospitality specialist with experience delivering exceptional customer service in fast-paced restaurant and entertainment environments. Skilled in food and beverage service, wine recommendation, customer relationship management, and creating memorable guest experiences. Experienced in working under pressure while maintaining excellent standards of professionalism, accuracy, and attention to detail.
Recognised for strong communication skills, a positive attitude, and the ability to build rapport with customers from diverse backgrounds. Seeking to contribute my hospitality expertise and customer-focused approach to a dynamic organisation where exceptional service is valued.
Waitress at Pelican State (2024-07 – 2024-08)
Provided high-quality customer service within a busy restaurant environment, ensuring customers received a welcoming, efficient, and enjoyable dining experience.
- Greeting and seating customers in a friendly and professional manner.
- Taking accurate food and beverage orders and communicating them clearly to kitchen staff.
- Serving meals and drinks efficiently while maintaining excellent presentation standards.
- Providing menu knowledge and assisting customers with food and drink selections.
- Responding promptly to customer requests and resolving issues professionally.
- Maintaining cleanliness and organisation within dining areas before, during, and after service.
- Processing payments accurately and handling customer transactions.
- Supporting colleagues to ensure smooth restaurant operations during busy service periods.
- Following food hygiene, health and safety, and company service standards.
- Received positive feedback from customers for delivering friendly and attentive service.
- Developed strong multitasking and time-management skills in a fast-paced environment.
- Contributed to maintaining high standards of customer satisfaction and operational efficiency.
Front of House Staff at Pelican state-Baker Street (2024-07 – 2024-08)
- Making sure not to be late to be work and opening the shop at the right time.
- Making sure everything is ready as soon as the shop is open.
- Checking if theirs any items that's off date and need to be replaced.
- Welcoming the customers and reserving a table for them.
- Giving them the menu leaflet and telling them how they can order and making them comfortable.
- Making sure to get the right order for each customer and repeating exactly what they order to them when serving their food.
- Making sure they get their food in less than 15 min of it being order.
- Checking up on each customers to see if they're okay with their food and to know if they will like anything else.
- Cleaning up after they are done eating and making sure they are happy with the service that they received.
- Applying discount when needed
- Cleaning up the restaurant properly and making sure everything is in place when it's at the end of the day.
- Reporting everything to the manager if there is any complain or anything other occasions that needs to be reported. Making sure to sign a document if there is any food allergies.
- Making sure to having a smile on the face everytime to lighten up the mood.
- Making cocktails and mocktails
Teaching Assistant at Harris south norwood primary school (2023-06 – 2023-07)
- Watching over the kids.
- Making sure they all get along well with each other.
- Helping them whenever hey need help with their work.
- Making sure none of the children is injured and they are all safe.
- Having all the children being included in what is going on and not a single child is left out.
Store Assistant at Marks & Spencer (2023-02 – 2023-05)
- Selling products and assisting customers in the store.
- Receiving and verifying the quality of new shipment.
- Making sure the store is fully stocked.
- Identifying the customers needs and their preferences.
- Making sure that the store is clean and arranging displayed products.
- Recording transitions.
Sale Assistant at JD Sports Fashion (2022-05 – 2022-11)
- Welcoming all customers in a friendly and genuine way.
- Assisting in maintaining standards on the shop floors.
- Having a good effective selling skills.
- Making sure that the targeted sales are being achieve.
- Keeping the store clean and presentable
- Keeping all money data up to date.
- Making sure that the product are priced according and correctly.
Customer Assistant at Costa Coffee (2022-01 – 2022-03)
- Making coffee for the customers.
- Adding customer information to the computer.
- Checking products availability.
- Making sure I handle complains perfectly so the customers are not disappointed.
