ALBOSS CONSULTING LTD JUL 2022 – PRESENT
BUSINESS ANALYST
Leading the BA function in the delivery of multiple BAU projects; including the design and delivery of a digital solution which enables Parents and Graduates to manage and access education slots and related University information.
Key Responsibilities:
- Partnering with the PM in developing detailed project plans that included timelines and deliverables for each phase of SDLC (Planning, Requirements Analysis, Design & Prototyping, Development, Testing and Implementation)
- Facilitating workshops with Business leads and relevant stakeholders to elicit and validate and translate requirements into detailed specifications to be implemented by developers in iterations.
- Owning the creation of formal business requirement documents (BRD), functional requirement documents (FRD), sequence diagrams, and process flow diagrams, user stories and use cases.
- Performing gap analysis, utilising business process re-engineering techniques and documenting the ‘as is’ and ‘to be’ processes to identify requirements needed to achieve business goals.
- Influencing and negotiating with internal and external stakeholders to ensure work delivered is in line with time, cost, and quality constraints.
- Owning the acceptance criteria in conjunction with business users, designers, developers and QA testers and ensuring automated tests are implemented and executed within a continuous integration environment
- Participating in Backlog Refinements, Daily Stand-ups, Iterations, Showcases / Sprint Reviews and Retrospectives.
Key Achievement:
- Contributed to increasing project benefits by 15% through comprehensive design of AS-IS and TO-BE processes and leading the BA team by modelling best practice BA techniques and Agile principles.
TRITEK CONSULTING LTD FEB 2021 – JUN 2022
BUSINESS ANALYST
Facilitated the implementation of Microsoft Office 365 Enterprise with a focus on increasing staff productivity and operational efficiency.
Key Responsibilities:
- Led requirements gathering sessions and conducted workshops to document business requirements, and communicate the Microsoft Office 365 designs/capabilities to senior internal and external stakeholders.
- Strategically produced high-quality business requirements documentation including; requirements specifications, user stories, use cases and acceptance criteria, technical specifications, data and UML models.
- Reviewed the end-to-end process flow for the Microsoft Office 365 Enterprise solution and collaborated with the UI and UX designers in designing mock-ups / prototypes to depict the desired future state ‘to-be’.
- Supported the review of test cases and test plans from the QA team, negotiated testing scope and timelines, reviewed test scripts and tracked defects and issues via Jira.
- Led the implementation of go live, manual configurations, setups and user training; created process maps to showcase new technology capabilities and benefits to Users.
- Contributed to the successful full-cycle implementation of the Microsoft Office 365 Enterprise which resulted in increasing operational efficiency by 37%.
ECOBANK NIGERIA LIMITED Nov 2017 – JAN 2021
customer service manager– BANKING
Facilitated the delivery of several internal projects including the revamp of the organisation’s website; ensuring the website was SEO optimised.
Key Responsibilities:
- Oversee all income and expense general ledger in my branch.
- Oversee the preparation of the necessary book of account of the branch
- Oversee the reconciliation of my branch’s general ledger.
- Presentation of my branch financial position to the bank management.
- Training of the staff on the new software upgrade.
- I was saddled with stakeholders’ management responsibility on daily basis.
- I perform analysis of financial trends and prevent all loopholes.
- Supported the wider project team with customer journey mapping to ensure the delivery of the best-optimised experience for customers.
- I oversee all my branch operational activities for error-free and compliant with relevant laws and internal processes.
- I manage the Customers Database. I Manage 5M’s resources of the bank daily. My team's performance boosted the branch's profitability by 30%
ECOBANK NIGERIA LIMITED Aug 2012 – Nov 2017
head fund transfer – BANKING
Key Responsibilities:
- I was responsible for monitoring and maintaining branch income and expenditure daily.
- I also oversee the branch cash transaction to ensure zero fraud activities.
- I conduct daily proof of all GLs and daily supervision of all cash and teller staff activities.
- I conduct periodic reconciliation of branch inventories( cash and non-cash items).
- I was saddled with the responsibility of liaising with necessary stakeholders on tax computation and remittances.
- I was a digital ambassador for my bank to drive all digital products, training staff members weekly and UAT testing.
- Streamlined processes ad led the automation of several manual processes; resulting in increasing operational efficiency by 37%.
- Successfully supported key stakeholders in evaluating business processes and procedures; contributed to 42% increase in the productivity of Banking operations.
ECOBANK NIGERIA LTD (OCEANIC BANK INT’L PLC) May 2007 – Aug 2012
Head customer service officer – BANKING
Key Responsibilities:
- I served as KYC/AML champion for my business zone.
- I manage customers’ Databases. I conducted an investigation related to ATM fraud/ transaction disputes.
- I provide prompt resolutions to customers' complaints at every service touch point.
- I oversee branch security instruments inventories.
- I provided quick responses to customer requests and onboarded new customers.
- Collaborated with stakeholders across the Bank to understand their financial data needs and provide them with actionable data insights
- Expertly utilised Business intelligence tools and techniques; resulting in optimising statistical efficiency by 35% and increasing the quality of data and reporting by 47%.
